Premier Inn Arundel

Perfect location for Goodwood. The Hotel is a typical Premier Inn, but its looking a bit tired. The rooms are fine, the place is clean; it just needs a spruce up. No complaints. A great base to lay your head and explore the area.

a month ago · via Google

Received a parking fine from 3rd party for using the car park as paying customer, despite the receptionist registering our vehicle. Premier Inn won’t support in addressing this (have been trying for a month!) and am just stuck in a WhatsApp loop with a bot. I have contacted the helpline and followed the advice on the website and they’re doing nothing.

a week ago · via Google

Update:2 stayed at Premier Inn in Arundel, UK. The stay itself was well below Premier Inn standards, in addition the front desk failed to enter my vehicle registration into their parking system. Because of that, I received a £59 parking fine from their contractor. Worse, my rental car company added a £35 administration fee for forwarding the fine to me – a charge I cannot appeal or reverse. I am now liable for £94 in total due entirely to the hotel’s mistake. I have tried calling Premier Inn customer service multiple times, but they say they cannot help. I am appealing the £59 charge myself with the parking contractor, but the £35 rental fee is money I have lost for good. It is completely unacceptable that a guest can face this level of financial penalty because of a reception error, with no support from the hotel afterwards. I would not recommend this hotel. Very disappointing Update:1 I received a reply from this hotel telling me to contact their customer service . If they had in fact read my review they would have saw that I did, contact customer service. Perhaps they sent An automatic email reply? Review. Premier Inn, Arundel. Our stay was below the standards we had experience in other of premier inn properties . The Arundel location is in dire need of an update. Don’t be fooled by the photos on the hotel website , they’re dated! If a restaurant , hotel review programme were to film there , it would take more than one show to cover its lack of quality standards. The hotel is best described as a motel. The restaurant! Terrible, terrible terrible! The tables were dirty, the carpet was so shabby I could feel my shoes stick to its surface. The meal: shocking. I could go into its lack of quality but I don’t have enough words . When we were leaving we passed the waiter return to the property , after walking his dog, with a bag of poo swinging between his fingers. I contacted Premier customer service to express my concern but after a week , no reply. I’ve eaten around the world and have had better food, served with pride , at a roadside stand in the backwaters of China. Premier Inn, you need to do better. Someone, manager, district manager are not doing their job!

2 months ago · via Google

A very disappointing stay at the Crossbush Premier Inn, largely due to the overly rigid and poorly managed breakfast system. We arrived at 18:30 and were informed that breakfast had to be pre-booked, rather than simply requesting a table on arrival. When we asked for a 09:00 sitting, we were told the only available options were before 07:45 or after 10:30. We also checked whether we could arrive slightly later than 07:45, but were told we would not be seated as the restaurant was “fully booked.” To make matters worse, our party of six was told we could not sit together at that time and would need to be split across separate tables. As we already had plans for the following day so we reluctantly accepted the early slot. When we punctually arrived at the restaurant it was almost empty apart from a family of four and were joined later by a handful of additional diners. The majority of tables remained empty until at least 09:30 (the last time I checked before checking out), and likely beyond that time. This made the strict booking system feel completely unnecessary and very frustrating, particularly as this approach has never been used in other Premier Inns, I’ve stayed at. It significantly impacted what should have been a relaxed weekend, making it feel more like a boot camp than a break. We were also told that non-guests can dine at the restaurant, which gave us the impression that this set up was to ensure that tables would be available to walk-in diners rather than paying hotel guests. Overall, this experience was disappointing and not in line with a brand that trades on “You know what you are getting” which was completely out of kilter with our experience.

4 months ago · via Google