Clayton Hotel Birmingham

I arrived a bit early and room not ready. Went to front desk 3 times I did go have a coffee while waiting. Staff are friendly especially Sandeep who took my food order in the afternoon then drink later. Went for a concert and a really good spot as the tram stops outside hotel. Handy as it rained. Room was big and had everything shower nice. Tea Coffee and biscuits, kettle. Iron and board handy as clothes creased, Bed very comfy. I did have a problem keeping the lights on not used to these modern touch things! TV remote didn’t always work. Big healthy breakfast -yoghurt , fruit mango, pancakes, food was lovely coffee from a machine. I would stay again and I got a price drop on hotel as paid in advance. Happy with that.

4 months ago · via Google

During my visit, I encountered several unacceptable issues that fell significantly short of standard expectations: Ignored Pre-Arrival Requests: A day prior to my arrival, I explicitly requested a baby cot, extra pillows, and towels for my infant son. Upon checking in and arriving at our room, absolutely none of these essential items had been provided or set up. Aggressive Upselling for Basic Amenities: I requested two bathrobes and slippers for our room. Rather than accommodating this straightforward request, the reception team repeatedly insisted that these items were only available if I paid £100 per night to upgrade to a suite. Denying a first-time guest such basic amenities to force an upsell is incredibly disappointing. It left me questioning whether the hotel is striving to provide a premium standard of service or settling for a 3-star experience. Poor Housekeeping Standards: I discovered a significant accumulation of dust next to the bed. This lack of basic cleanliness and attention to detail is highly unprofessional, particularly when accommodating guests traveling with an infant. Lack of Empathy and Poor Attitude: On the morning of our departure, my baby vomited after breakfast. I had been advised prior to my arrival that I could inquire about a complimentary late check-out on the morning of departure. I called reception to explain the situation and ask for a slightly later check-out to clean him up. When asked how much time I needed, I naturally replied "as long as possible" given the stressful situation. The receptionist immediately stated he would send me a payment link. Even when I clarified that I only needed a brief 10 to 20-minute extension to manage the immediate mess with my child, the receptionist coldly reiterated that a payment link would be sent. This complete lack of empathy, basic courtesy, and flexibility was shocking and displayed a distinctly poor attitude.

2 months ago · via Google

I recently stayed at the Clayton Hotel Birmingham and had a wonderful experience. The location is incredibly convenient, making it easy to explore the city. The rooms were comfortable and well-appointed, providing a great place to relax after a busy day. Most of all, the staff were friendly and attentive, ensuring that all my needs were met. I would highly recommend this hotel to anyone visiting the area.

a month ago · via Google

Great couple of nights stay at the Clayton last weekend, especially appreciated the air con during the heatwave! Lovely, comfortable room. Our only issue was we only had one set of towels on the second night - called down to reception whilst husband was in the shower and they said they'd send one up, but no one came. Not a major problem as he used my towel, but not 100% best service. It was late, getting on for midnight, so we didn't chase it up.

a month ago · via Google