Holiday Inn Express Birmingham South A45

I recently stayed at this hotel and had a deeply negative experience, primarily due to the conduct of the lady manager. Her behavior was consistently unprofessional and, in my observation, discriminatory. On multiple occasions, she displayed extreme hostility towards guests, particularly Muslim women wearing headscarves, making me feel deeply uncomfortable. Threats of reporting guests to the council over minor issues like a temporarily malfunctioning room card were common, and she often responded with aggression rather than assistance when guests approached her for help. This pattern of poor customer service and what appeared to be racist attitudes has been noted by other guests as well. I cannot recommend this hotel while this management style persists.

2 weeks ago · via Google

Good hotel, clean and comfortable. Air conditioning in the rooms was very hit and miss. Breakfast was pretty basic but after a night if drinking it did the job. Only complaint was being told parking would be £4 and then charged £7 on departure. To hung over to pursue it further. Complimentary parking would have been better. Staff friendly enough but busy at check in/check out times...would have been better to have more than one person working during this time. Overall would recommend. Especially for the massive bed!

9 years ago · via Google

This hotel was absolutely amazing the room was beautiful, so clean and fresh. The staff was out of this world so happy helpful and very welcoming, ASH from the reception desk was superb helped with everything we needed and was always smiling and was so welcoming. The food was perfect, and the breakfast was out of this world so much to choose from. Also the spa was so relaxing me and my husband had such a lovely night away, even the sun room cleaners were so lovely, will definitely be returning with our children next time Thank you ; )

3 years ago · via Google

We stayed there on the 10/8/20. Upon arriving, we were attended to quickly and were given a form to choose for breakfast (Covid aware- no breakfast buffet) which is quite limited but understandable with what is going on. The room was clean and comfy. Our bedding was a bit stained but this was replaced immediately upon contacting reception. The manager in charge Andy even came to our room to apologise personally & presented us with drink vouchers. It is also a must to mention the lady dishing out the pre ordered breakfast, she is courteous & although alone managed to do a good job serving a number of guests that morning. In all, a good service from the staffs.

5 years ago · via Google