1820 Boutique Rooms & Suites

The room was clean, but had very little toilet paper and shower gel. We messaged but the hotel didn’t bother to supply. Hot water occasionally not working in the morning and at night. Lactation is good between city center and please beach. In general the 5 star rating is very misleading.

12 months ago · via Google

As we checked in we were taken to our room, we were told the blinds to our main window was broken, which wasn’t really a problem just not something you’d expect to be told upon arrival. The room didn’t look anything like the pictures online, and the “king size bed” was just 2 singles pushed together which made it really uncomfortable as we could feel the gap in the centre of the bed. Although the shower was clean, it was pretty useless. It took about 25 minutes of running the water to get it to turn luke warm, not even hot, and the pot that was supposed to contain shower gel was empty. There was also no soap in the bathroom which is disgusting, we had to go to a convenience store down the road to buy our own bits that the room should be providing. The front door to the actual building is rotten and severely peeling, the lock that is meant to be securely screwed in is also dangling off. For an £85 room we were really unimpressed and could not wait to get out.

a year ago · via Google

I am writing to provide feedback on what was, without a doubt, one of the most disappointing stays I have had in the UK. Our experience began with a lack of basic supplies: no body wash and a nearly empty roll of toilet paper. Despite repeated attempts to contact you via text and phone calls, we received no response for over 24 hours. We were left to deal with these basic issues ourselves. What was most surprising was the response we finally received, which was both unhelpful and dismissive. The explanation that shampoo doubles as body wash and the comment that our experience was "surprising" felt like an attempt to avoid taking responsibility. The ultimate inconvenience was the lack of hot water, which further compounded an already subpar stay. The room service and communication were, frankly, nonexistent. I highly recommend that you focus on these fundamental aspects of hospitality for future guests.

12 months ago · via Google

Came from Leeds/Batley for a weekend away and the room was great, well priced, shower was very modern and nice, if ever in Blackpool will probably use again, and Diane who met us at the building was very welcoming and was helpful beds were comfy would recommend! BONUS POINTS REALLY CLOSE TO MCDONALDS

a year ago · via Google