Glasgow Grosvenor Hotel

It’s a bit of a glamorous dame that’s just lost a little of her polish, shine and beauty. It’s a great location for getting into the West End. Parking is on the top floor of the Waitrose next door (found via a lane behind the hotel). Reception is swift and friendly and the staff generally were great. We had a nice room at the front of the hotel. It’s a city centre hotel and the Great Western Road is a main thoroughfare. So be prepared for road/traffic noise. Not bad - but it’s there. Comfy rooms with very firm pillows! Fan provided which was a good touch….and something of a shock for Glasgow!! Excellent breakfast. All in all - it’s good. But not great.

2 months ago · via Google

Stayed for one night. The location of the hotel is very good, but unfortunately that is where the positives end. The price shown on the hotel website was £176.00 for one night, which I thought was reasonable, although breakfast was not included. I felt this was already a little expensive, but decided to book anyway. However, as soon as I clicked to accept the booking, the price increased from £176.00 to £262.25, including a £28.81 tax recovery charge and a £61.44 service fee. I should have cancelled at that point, but as the stay was for my wife’s 60th birthday, and I had already booked a table at a nearby Italian restaurant, I decided to go ahead. On arrival, we were given our room key and I booked two breakfasts for the next morning. This turned out to be a good decision, as the breakfast was of decent quality and the staff were friendly and accommodating. However, for the price paid, I expected a much better standard of room. By this point, the total cost of the stay was around £284.00. Unfortunately, the room was dull and dated. Although it was clean enough, there were lots of bumps, scratches and general signs of wear, which I would not expect from a hotel charging this level of money. The view from our window was also very poor, looking directly onto a ventilation duct and the roof area of an adjacent building. The room itself was cold, and the sprung mattress felt tired and in need of replacement. Overall, while the location and breakfast were good, the room and overall value for money were disappointing. Perhaps some people would find this acceptable given the hotel’s location, but in my opinion, the standard of the room did not justify the price paid.

2 months ago · via Google

We stayed at the Grosvenor (“Grovener”) hotel Glasgow. While the location was good, the stay was not great. I had a broken foot and needed an accessible room to safely shower. They did not prepare one for us so we had to wait around 30 minutes to check in after 17 hours of travel. After that they indeed tried to put us in an “accessible” room which was the opposite side of the hotel from the elevator. Once inside we heard a horrendous banging/grinding mechanical sound approximately every 60 seconds. This was the service elevator used all day by housekeeping. As we were here for work we had anticipated spending time in the room so we requested a non-accessible room without the sound. I am able to put some weight on my foot so just got in the tub side saddle to shower, which is not safe but oh well. Things were ok until our third day when a truly grotesque stink began emanating from somewhere in the room. It smelled like something had died and began to mildew and decompose at the same time. It was bad enough that I started getting sinus pressure and as I am writing this in the airport my coat still smells of it. I asked the front desk for help and they said they would “send housekeeping” to have a look. We left for sightseeing. The bed was made and the smell remained. The next day I said it had gotten worse and can somebody please take a look? My sinuses were painful and my clothes stank. They sent housekeeping and this time put an ionizing machine in which helped but did not stop the stench. It did make it clear that it was coming from the bathroom so I took the sink drain apart and found a dirty spoon lodged inside. I extracted it with another spoon and a plastic knife and called the front desk advising them that I had found a spoon in the drain and could they please send maintenance? They apologized and nobody came. I ran hot water and soap until the flow improved and bought a £5 bottle of Febreze to de-stink our clothes and as much as we could. This reduced the smell to only the intensity of a garbage dump in New Delhi. I suspect the spoon was actually there in an attempt to fish out whatever deceased thing was in the pipes. We again requested assistance or a different room but as we were due to check out we just had to sleep with the windows open and accept our fate. Considering we paid over $1800 for the pleasure of the worst thing I have ever smelled the stay left something to be desired. If I could give the hotel negative stars I would.

3 months ago · via Google

Perfect place for a stay in Glasgow (especially on a weekend, where you can avoid the "exuberance" of the city centre) - lovely, modern rooms and facilities. I've seen some reviews mention the noise. When we stayed there was a wedding reception in the hotel and when you were in the lifts, you could certainly hear it - in the room, though, it was silent and we had a great night's sleep.

a month ago · via Google