Bell Gate House

From its name suggested, it isn't named a hotel so the entrance of it wasn't the one I expected. Anyways, when I first entered the room, the TV isn't working properly (fixed later) and chair and desk are kinda dirty with dust. The bathroom is small. However, bed is clean with enough towels provided. There is a new mini fridge near desk. The main attraction of this property is that it offers budget friendly price and is located near city centre, with only 2-3 mins walking distance.

4 months ago · via Google

You are staying in a budget accommodation with lots of narrow, steep stairs. The frontage looks like a takeaway outlet. Look for the sign above a bright yellow looking shop front! Close to Abbey Park and an NCP is 5 min walk away if needed Small and adequate room size for our 1 night. Hot drink facilities but no fridge. Shower did not work at all! No refund or discount offered when complained about this.

2 months ago · via Google

ABSOLUTELY DISGRACEFUL TWO-NIGHT STAY AT BELL GATE HOUSE ​Overall Rating: 1/5 Stars (Worst experience I have ever had) ​My wife and I (both aged over 60) endured a two-night stay at the Bell Gate House that was truly unacceptable and easily the worst accommodation experience we have ever had. I feel obligated to warn future guests about the numerous failures in service and maintenance. ​1. Unsuitable Accommodation and Accessibility Issues ​Despite our age (over 60), we were assigned the room on the top floor, requiring us to climb three flights of stairs. There is no lift on the property. We struggled significantly to move our luggage up and down the stairs, which immediately made the stay difficult and physically straining. ​2. Major Maintenance Failure: Unusable Shower ​A few hours after arrival, my wife discovered the shower was broken. The temperature control knob was spinning freely, leaving the water on a constant, scalding hot temperature that made showering impossible. ​I reported this major fault immediately to Mark, the family friend/caretaker who was managing the property in the owners' absence. He promised to look at it, but upon our return, it was not fixed. The following morning, I reported it again to the cleaner, who assured me she would pass the message on. The fault was never rectified during our entire two-night stay, meaning neither of us could take a proper shower. ​3. Substandard Room Condition and Lack of Storage ​The room itself was extremely small and offered no space to move around. We were forced to live out of our suitcases because there was no wardrobe or adequate hanging space for clothes. Furthermore, the room only had a very tiny window located in the corner, which contributed to a claustrophobic atmosphere. In addition, the bathroom lacked basic functionality: the shelf was slanted to the point where it was unusable; we could not place any toiletries on it as they would simply slide off. ​4. Poor Customer Service and Refund Denial ​I paid £120 in cash for this stay. At the end of our trip, I explained all the faults to Mark and asked for a £20 goodwill gesture refund to acknowledge the major inconvenience of being unable to shower for two days. ​Mark flatly refused, stating, "only the bosses can do that," which was a lame excuse, especially considering he was handling all cash payments for the bookings while the owners were reportedly in India. To add insult to injury, as we were leaving, he was extremely patronising, saying, "have a good day." ​Final Verdict ​This was not just disappointing; it was a catalogue of failures, from basic maintenance to atrocious customer service. The lack of a working shower, the unsuitable room assignment, the unacceptable living conditions, and the caretaker's unwillingness to provide any compensation for the serious inconvenience is a disgrace. I strongly advise everyone to avoid the Bell Gate House. I certainly will never stay there again.

9 months ago · via Google

Comfortable and clean hotel. Beds are comfortable, rooms cozy Service fantastic polite welcoming and happy to accommodate any request we booked a week later in error and the staff sorted a room and offered help to fit us in. It's in a good location with lots of food and breakfast options a short walk away. All in all a good value hotel in a great position. Thanks for everything really appreciate helping us out of a difficult situation.

11 months ago · via Google