Acton Town Hotel

AVOID !!! VERY DIRTY!!! HIGH RISK OF GETTING A DISEASE. You can't believe how dirty this hotel was. First night in, the floor was dirty, we couldn't take our shoes off, the surfaces were not wiped, dust everywhere, trash and old socks in the drawers, there were 2 mugs and a kettle with still coffee stains inside the mugs, and the worst: BED BUGS. i have been bitten all over my body. No hygiene at all. During our 4 nights the sheets have not been changed once even though we asked for it every morning. We had to ask for new towels. Staff saying they're sorry for the inconvenience but still not changing the sheets or just cleaning the room !! Pics of some of my bug bites attached. My whole body is itching me. I understand this hotel was cheap but cheap doesn't allow bad hygiene. I'm not sure they even have cleaning staff. And if you look the reviews on Google (which we did too late) you'll see majority of people complaining about hygiene with some reviews from 3 years ago which shows they just don't care. Also very noisy hotel as it is on a busy street.

4 years ago · via Google

I think this is one of the worst hotel in London. I travel all over the world even in country's with less conditions never saw a hotel like this. The room smell terrible. The sheets in the bed completely ruin with holes. Next bathroom not clean or sterilized. Still have hair on the tube from previous guests. I complained and they said is not possible then I show a photo and they said going to clean better. I stay for 3 nights was a nightmare. The breakfast just toasts,juice and yogurts some coffee.The personal is rude some of them even don't speak any English and they are on reception. One last thing one towel to shower and clean your face and hands. PEOPLE DON'T GO FOR THE PRICE SIMPLE AVOID MOVE FORGET THIS HOTEL.

8 years ago · via Google

Wish I could give 0 star. If you sleep in the street better than this hotel as you may get ill. Absolute filthy and disgusting. Walls were damaged. The towel was ripped out and dirty. The toilet was stinky and dirty making you through up. Cancelled it straight away and it took around 2 weeks to get my £20 deposit refunded. The hotel owner called after 20 times chasing them for the refund and said the room I was in was their best room. He told me "please don't come to our hotel again" but I was expecting an apology. Ridiculous 🤣. I am wondering why the environmental health doesn't close the place out ???

4 years ago · via Google

Quite a random place. Our room was spacious and clean. .except it smelt strongly of cigarettes. The hotel is split between 2 buildings and half our party were in another building which wasn't ideal although the rooms were fine, beds comfy and hot water. Breakfast is basic and in a drafty room. Hotel is very well placed 5 min walk from Acton Town tube. Very convenient

9 years ago · via Google