OYO TamTam Acton Hotel

let me start by saying the host opened the door wearing slippers and a pyjama. the room is exposed, the carpets and burnt, the bathroom has an unbearable smell. There was a blood like stain on the bed sheets, also a lot of hair. the couch was sticky and the bed was dirty. there was an awful smell, I had to mention this again. the side table was dirty and it looked like the room has never been cleaned, ever. I had to leave the property within 50 seconds or else I would've suffocated. Not recommended, not even for free.

5 years ago · via Google

I had a nightmare experience with this hotel and company, I booked through booking.com a week before my arrival from a different city, once I arrived on time for my check-in around 3 pm there was no one and no information and I could not get into the hotel. I have tried to call their customer services they kept saying we will get in touch with the hotel manager and come back to me with an update. I waited and waited for no reply as I have had an appointment I had to go and leave my bag in the car and come back around 11 pm expecting someone to be there and no one was there and I have called and been told that my room has been double booked and I cannot stay. I went back and forth between this dodgy company and booking.com until around 1 am and then had to rebook at holiday in at least to find a place to sleep. I a lot of stress for hours just to find a place to sleep this happened more than two weeks ago and I still did not receive my refund although booking.com advised this company to refund me. After emailing them few times so far nothin happened I am planning to file a claim to the small claims court to get my refund and damages for the hours of stress I went through. Please avoid booking with this company they are corrupt & dodgy people.

5 years ago · via Google

View the website in detail prior to arrival. The location was convenient and rooms clean. ...but the self checkin and lack of communication is a big issue! Had to wait on a fellow guest to let me in as there's no help or check in desk. The provided contact number was constantly unavailable..... sigh. Lemme just say that whoever manages these guest rooms need to step up their game!!

6 years ago · via Google

Worst hotel experience of my life or should I say lack there of. There is no staff inside the hotel to help. The check-in is a self check in but I did not receive the email with instructions as promised. I then called the hotel who did not answer my many calls. I was sat outside for half an hour trying to get into the hotel to no avail. I will never book with this hotel chain again and I strongly advise anyone thinking of booking with them to find somewhere else. If I could I would give zero stars!

5 years ago · via Google