OYO Sino Hotel

The location was excellent, but that’s the only positive thing I can say. You get what you pay for. My single room was much smaller than expected and had a terrible smell coming from the bathroom drain. The room was not clean, and during my 4-night stay, I never saw any staff or housekeeping. The rooms are very close to each other, and you can hear everything from the neighboring rooms. My room had no regular windows, just a skylight, which didn’t help much. The checkout time was 10am, but around 9am, someone suddenly and without warning opened my door, which was quite scary. That was the only time I saw any staff at the hotel. Overall, only the location was superb.

2 years ago · via Google

Beware of bed bugs!!! 1. I stayed in a standard single room at the Sino hotel London, I got a loft room without a window and a room was completely different from the picture they advertised! 2. In the morning when I woke up , I found a bed bugs in my bed crawling all over me and a got lots of bites. 3. The room had sewage plumbing issues , the bathroom was stinking of sewage very badly 4. The place was very dirty and filthy! 5. No hot water in the evening! 6. No receptionist at this hotel so no one to complain about my experience . 7. The hotel positioned next to a very busy road, so you get loud traffic noise, bring your earplugs. 8. Contacted the hotel directly but was no response, 9. Taking legal action.

a year ago · via Google

Very reasonably priced, clean and pleasant room. I wasn't sent the check-in instructions but the helpful people on the other end of the phone re-sent them and I got into the building and the room without any problem. My main complaint is that I was travelling with a friend in a wheelchair so I rang before booking to ask if the room was on the ground floor. While the reply - 'yes' - was accurate, I was not informed that there are about ten steps to the front door. This should be clearly stated on the website. Fortunately, my friend can go up stairs, albeit with difficulty, and her wheelchair is lightweight so we were OK - but it could have been an insurmountable obstacle for someone less able and/or with a heavier wheelchair.

a year ago · via Google

Our room was a good big flat, but hotel is unmanned so you need to have ability to call on local UK number. Then send your ID to email that they are telling you by phone. I send it to wrong email, but later they assisted me by phone.

a year ago · via Google