The Landmark London

I took my mother to the Landmark for her 71st birthday and it was a treat from beginning to end. From the moment we arrived, Rupert, the hotel's Head Doorman set the tone for an exceptional stay. His warmth, professionalism, old school charm and attention to detail made us feel genuinely welcome. Our rooms were beautiful and clean with an impressive view of the hotel's atrium. The breakfast service was exceptional. Every member of the team was warm, attentive and effortlessly professional, anticipating guests' needs with genuine care while allowing the experience to remain relaxed and unhurried. I'll definitely bring my mother back for a longer stay.

a month ago · via Google

We didn’t stay at the hotel-this review is for Afternoon Tea Our welcome as we walked through the door made us feel special guests. The staff were professional but friendly and very helpful. When we checked in for our Afternoon Tea, we were given a choice of where to sit and the area is stunning. The attentiveness was perfect with the team getting the balance just right. We were offered ‘top ups’ of each level (sandwiches, scones and cakes) but we had a few extra sandwiches and didn’t have room for extra. We brought the cakes home as everything was so filling. The scones also had the added twist of having a chocolate ganache in addition to the traditional jam and clotted cream. All of them were delicious. The infusion options (I can’t drink tea) were delicious and different to afternoon tea options at other hotels. The Turkish Apple and the Orange ones were absolutely amazing. We headed to the Champagne Bar upstairs after our tea and looks down on the dining area, giving a different viewpoint of the setting and I definitely recommend going up there to see it. We go for Afternoon Tea twice a year in hotels around London and we both said that we want to return. A special shout-out to Helmi and Louis who both added a little extra in the service.

3 months ago · via Google

I recently stayed at The Landmark for my birthday and, while there was a minor disruption at the beginning of my stay, what impressed me most was the way the hotel responded. Rather than allowing it to define my experience, the team completely transformed my stay. The Landmark's beautiful character, excellent location, spacious rooms, and outstanding room service are all reasons I continue to return. However, London has many luxury hotels that can offer similar facilities. What makes The Landmark stand apart is its people. I would particularly like to acknowledge Tim from the Concierge team, who was incredibly knowledgeable, welcoming, and always happy to help. Alex, one of the porters, brought warmth, charisma, and personality to every interaction. I would also like to thank Viktoriia in the Champagne Lounge, whose service was exceptional. She went above and beyond to ensure our family had a wonderful experience, and her attentiveness and care did not go unnoticed. These are the people who make this hotel truly special. Their commitment to delivering outstanding service is what transforms a beautiful hotel into a memorable experience. I look forward to returning again very soon.

2 months ago · via Google

We stayed here for 15 nights and feel sad to leave. It was an absolute wonderful experience. Staff is amazing, extremely supportive and friendly. Rooms are huge compare to other hotels. Our breakfast staff especially Ms. EuFelia Charlene way always there to give us a good start.

3 weeks ago · via Google