Manchester Piccadilly Hotel by Marriott

My partner and I recently stayed at Hotel Mario in Manchester. The hotel itself was very good, and once we finally got into our room, it was clean, comfortable, and exactly what we had booked. The room was the best part of our stay. Unfortunately, our experience at reception was very disappointing. We were asked to wait in the lobby until our Deluxe Double Room was ready, and the receptionist (I believe her name was Parita or Panita) said she would call us. That never happened. We ended up being the last guests waiting and had to ask another member of staff about our room. We were then given a room on the 4th floor, only to find another couple already staying there with the same room number and key. We had to go back to reception with all of our luggage and explain everything again. Instead of receiving an apology, we were asked to repeat all of our details even though we had already checked in. After driving all the way from London to Manchester, we were exhausted and just wanted to relax. Eventually, we were given the correct room on the 6th floor. While the room itself was excellent, the receptionist's attitude throughout the whole situation was rude, unhelpful, and lacked professionalism. A simple apology and better communication would have made a huge difference. I would stay here again because the room and hotel were lovely, but I sincerely hope the management improves the customer service at reception, as it did not reflect the quality of the hotel

3 weeks ago · via Google

Very nice hotel overall. Lovely hospitality. Breakfast buffet was classic english but fresh. Loved their coffee as well. Dinner at the bar was nice as well. Good was great and service was quick and awesome. Rooms were pretty big and okayish clean. Bathroom was quite spacious too.

2 months ago · via Google

Amazing experience at the Marriott. We visited in March and yet we still bring it up all the time! Travelling from Australia, it was the best hotel experience throughout our whole england trip. The room was incredibly spacious and made us speechless. Room service was fantastic and the food was exquisite! An added bonus of our room (especially for football fans) was the view of The Emirates Stadium. We couldn’t recommend this hotel enough to others.

3 weeks ago · via Google

Last minute unexpected stay and was delighted with our choice. Excellent location for the train station, shopping and the O2, all easy walking distance from the hotel. Car parking onsite £20 per night which is reasonable to the city. Our room was lovely and comfortable with all mod cons and a nice deep bath. Breaky was good, lots of options and although busy, was well managed with plenty of seating for everyone. Customer service was exceptional on every level.

2 months ago · via Google