The Lowry Hotel

We recently stayed at The Lowry Hotel in for our anniversary and really appreciated the thoughtful touches on arrival. The team left us a card, chocolates, and a personalised message on the mirror, which made the occasion feel special and was a lovely gesture. Our room (327) was spacious and the bed was very comfortable, but overall it didn’t quite reflect what we would expect from a five-star standard. The decor felt somewhat dated and in need of modernisation. We also found the shower water pressure to be fairly underwhelming. We ordered room service during our stay, which was excellent — the food was tasty, arrived promptly, and there was a good variety of options available. Unfortunately, breakfast didn’t quite match this standard. The selection felt limited, some items seemed overcooked or not particularly fresh, and there were a few flies in the dining area, which detracted from the experience. Overall, we had a pleasant stay and appreciated the anniversary effort made by the staff. However, the hotel does feel like it could benefit from some refurbishment and attention to detail to truly meet five-star expectations.

5 months ago · via Google

Appreciation for the exceptional experiences we have recently had at your hotel. It is rare to find a venue that consistently exceeds expectations, and we felt it was important to recognize your staff for their outstanding service. Our stays were characterized by flawless attention to detail and a level of professional care that truly sets The Lowry apart. We were particularly impressed by the spaciousness and modern design of the rooms, from the comfort of the executive suites to the accessibility of the walk-in showers. I have been several times which I have seen the Manchester United team and coach parked at the hotel. The views of the Manchester skyline and the quality of the amenities, including the Karl Lagerfeld toiletries, made our visits feel truly luxurious. We would like to extend a special thank you to several members of your team who went above and beyond: - Shannon, for her incredible kindness and professionalism while working over the bank holiday. - Devine, for providing such a memorable and top-notch dining experience during breakfast. - The porter who proactively assisted us with our luggage upon arrival, making us feel immediately accommodated. From the seamless check-in and room upgrades to the delicious room service and the quality of the coffee on the terrace, every moment was enjoyable. Your staff’s attentiveness and the immaculate condition of the facilities—especially the dining and buffet areas—did not go unnoticed. The Lowry Hotel is clearly a leader in five-star hospitality in Greater Manchester. Thank you for maintaining such high standards; we certainly look forward to visiting you again soon.

a month ago · via Google

From the moment I stepped into the hotel, I felt an incredible warmth and welcome. The check-in process was seamless, thanks to Ms. Eila who was not just professional but genuinely lovely. As for my room (212), I was thrilled to find it was feather free, spacious and spotless. I had booked a junior suite but it felt larger than expected with a breathtaking view of the river that I could enjoy each day. And let's talk about the bathroom, it's evident that a lot of care goes into keeping it clean and well maintained which I truly appreciate. The staff throughout my stay were absolutely fantastic. They were not only friendly but also incredibly helpful, making my experience even better. Overall, this hotel deserves more than a 5/5 rating. I had an amazing stay and can’t wait to return. Truly one of the best experiences I’ve ever had in Manchester.

3 weeks ago · via Google

Our daughter gifted us a voucher for a 3 course dinner with wine at The Lowery Hotel. We used it to celebrate our wedding anniversary. The service was wonderful as was the food. Our thanks to the lovely Yara who was very attentive and certainly gave us service with a smile. If you're looking for great food in a lovely setting this is the place for you.

a month ago · via Google