Polar Palace

Had a VIP party for our daughter here. She had such a great time! The VIP party doesn't come with decorations but they were more than happy to allow us to bring our own. We were allowed in early enough to set up. Foam/snow party was included, which the kids/big kids loved. Then food was served shortly after which were individual plates for each child including sandwiches, hot dogs, pizza, crisps and carrot sticks and then ice-cream, biscuits and marshmallows for pudding. A sandwich platter was also provided for the adults. Sweet cones were given at the end so didn't have to worry about party bags. Staff were really lovely. I have seen a few previous reviews mention hygiene but it was lovely and clean when we went. Was so nice to have the place to ourselves so it wasn't overly busy, definitely worth it and hope to do it again next year.

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Dirty and Dangerous. Shame as the staff were lovely. I've not been for over 10 years, and I will not be returning. How is it dangerous? The netting that is meant to be secured to the main frame is not secure, meaning children can climb the netting onto the top of the play structure. I personally think this is dangerous. I'm sure you are proud to be running a play area that is so dirty.

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Kids enjoyed the play equipment but the service for food and drink, abysmal. 30mins for a bowl of chips then a further 15 for a bacon and egg bap which they had to be reminded for. Coffees 15mins hot chocolate and tea even longer. It was not busy by a long shot.

· via Google

Awful place. Entry is low cost which is great but the experience makes you realise why it’s so cheap. The place is dirty. We were in the baby part and the majority of toys were dirty or broken (we understood from the signs they were donated but surely more care could go into general cleaning of them and maintenance). The interactive toy built in the wall had mould growing on the inside - understandable that this may be hard to clean but little fingers can get into this which can transfer into their mouths. Looks like it hasn’t been cleaned since it was put there. A standing baby bouncer was left on the soft play area instead of on the floor area, we put our daughter into it not realising how unstable it was on that surface and she nearly toppled over. Ordered food for both adults and the jacket potato was freezing, asked for it to be reheated which the staff were happy to do. It came back hot and when I started to eat it I had what appeared to be a piece of plastic from my meal in my mouth. My partner spoke to the staff who gave no offer of a replacement meal or a refund for this he had to go back and ask. Considering I got that meal as I could share with my little one it was lucky I ended up with the foreign object in my mouth rather than her knowing none the wiser. A hazard we wouldn’t be returning to or recommending. Also, after seeing your responses to other negative feedback, we would appreciate not having a condescending message back in response.

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