Holiday Inn Portsmouth - Gunwharf Quays

I’ve really enjoyed my stay here. The location is excellent, with a great atmosphere and easy access to everything nearby. The rooms are satisfactory, clean, and comfortable, and suited my needs perfectly for the duration of my stay. A special mention to Miles and Beth, who both provided excellent service throughout. They were friendly, approachable, and genuinely helpful, which made a real difference to the overall experience. Small interactions with them stood out in particular for how welcoming and professional they were. Overall, a solid stay in a great location, and I’d happily return again in the future.

3 months ago · via Google

I am writing to formally complain about the unacceptable housekeeping standards we experienced during our recent stay at your hotel. Holiday Inn express Portsmouth- gunwharf quays - stayed 3/8/26 to the 4/8/26 Shortly after arriving in our room, we discovered that two of the mugs provided were dirty. We went to reception to obtain clean replacements, hoping this was simply an isolated oversight. Unfortunately, when we later went to bed, we discovered blood and makeup on the bed sheets. We immediately reported this to reception. At that point, we completely lost confidence that the bedding had been changed or that the room had been cleaned to an acceptable standard. For our own peace of mind, I requested a clean set of bed linen and explained that I would change the bed myself so that we knew we were sleeping in clean bedding. While removing the soiled sheets, we discovered that the mattress protector was also heavily stained with what appeared to be bodily fluids. We have clear photographs of the dirty mugs, the blood and makeup on the bed sheets, and the stained mattress protector. No guest should have to strip and remake their own bed in order to feel confident they are sleeping in clean bedding. The discovery of what appeared to be bodily fluid stains on the mattress protector was particularly distressing and left us questioning the hygiene of the entire room. Instead of enjoying our stay, we were left feeling uncomfortable, disgusted and unable to relax. Although the receptionist advised that the matter would be raised with housekeeping, this did little to restore our confidence or address the impact this had on our stay. The combination of dirty crockery, soiled bed linen and a stained mattress protector represents a serious failure in housekeeping standards and falls far below the standard we expected from an IHG hotel. This experience was unacceptable and significantly affected our stay.

a week ago · via Google

Good location with many things to do. Rooms are not clean properly. Shower curtain very stained. 2/4 towels were ripped, quite significantly. Toilet has lots of build-up inside and looks dirty. Breakfast is good however nowhere to sit have to wait for someone to go first.

2 weeks ago · via Google

First time here staff efficient and friendly. Disabled drivers need to get a special parking notice on arrival. They will issue prior to your booking in time if you arrive early. And allow extra time after booking out also Cannot fault how helpfull that was for us. Rooms very clean comfortable Breakfast was well attended in variety A great stay thank you

3 months ago · via Google