Old Victory House

Value focused, self-service hotel. It’s an old building with poor ventilation so there are a few “old building” smells associated. Small rooms, which was perfect because all I needed was a place to sleep. Shared kitchen, fridge, etc available is nice touch. All linens and towels were clean, reliable wifi service, comfortable bed. Check-in at Keppel’s Head Hotel was easy and straightforward. Liam was working the desk all three days I was there and was absolutely lovely; very kind and was able to answer all my questions. Nice breakfast at Keppel’s Head too.

2 months ago · via Google

The rooms are rather small, but mine was clean and cosy enough. Being a self service hotel I can't complain about the service. What detracted a bit for me was noise. Since I can't sleep with the windows shut, the train noise was a bit disturbing. That might just be me though. Good value overall

10 months ago · via Google

1. Price - Paid about £82 per night (excluding breakfast cost for comparison) which did not match the advertised avilable price of £63 (7/7/2024). 2. Train - No mention of the train screetching across the street that starts around 5am and thanksfully stops around middnight. No warning was given in the description. I know the train cant be moved but it should impact the price point! Your price point being too high! 3. Daily housekeeping - Not up to standard, day 1 as expected, day 2 no housekeeping no new towels, day 3 bed made roughly no new toilet paper or towels did replenish tea/coffee but then left cups that were unclean. 4. The room - In general the whole room was not clean and akward, the TV was tucked into the corner out of view of one side of the bed. One window seat for clearly a double bed room with a stool you could not comfortably sit together. I would not recomend at this price point for a couple.

2 years ago · via Google

*One of worst stays I've had* I'll start from the top... Myself and my partner decided to stay here as the pictures looked nice and was in a location we wanted. We pulled up to the hotel, only to have to walk to the sister hotel to pick up the keys, that is fine but the staff there are not very attentive and I waited for 10 minutes before someone came front of house. We were told we can get a parking permit as there is no parking but they don't have any so they will call me in an hour to pick one up! Obviously I got no call! When we got to our room the front door doesn't close properly, you have to really force it shut otlr it stays open! We went into the room and was absolutely disgusted at the stains everywhere. The shower door was hanging off on its rollers which actually fell on my partners foot during her shower and cut it open. Shower squirts everywhere, even over the top all over the bathroom. It stated there are hairdryers in the room, which as you can guess, there isn't! Our door handle on the inside was hanging off meaning our room was left unsafe, which my partner was really worried about! We went to put some drinks in the communal kitchen fridge only to be greeted by a vile stench and moldy food left in there (check pictures, i also have videos which show more the extent but cant post unfortunately). The bed was actually unsleepable as the underside that the mattress is on is caved in meaning the bed lent to one side and could feel the wood digging in my back through the mattress. The headboard is placed between the bed and the wall and isn't attached to anything! I'm extremely disappointed and feel robbed of my money from this place, they clearly don't care about customer care, its a huge health and safety risk and I explore everyone to stay well clear of this absolutely diabolical excuse of a "homestay/ hotel".

2 years ago · via Google