Premier Inn Portsmouth City Centre

Located perfectly for City Centre and if you want to head towards the Harbour! Portsmouth & Southsea station is literally a hop, skip & jump away, for trains going to Portsmouth Harbour, Southampton, Bristol, Cardiff & London. The room (520) we stayed in was fantastic. Can see the top of the Spinnaker Tower and overlooking the train platform, we quite liked it. If you're a light sleeper, probably not great for you, is a very busy train station. My wife is a light sleeper and once she was asleep, it wasn't too bad. The staff were very friendly. We arrived very early and was allowed to store our luggage so we could have a walk around the city centre before checking in later. Overall, it was a perfect stay.

2 months ago · via Google

Terrible customer service. We stayed over May half term in Portsmouth city centre Premier Inn. On arrival: our room wasn’t ready. The reception person said she will give us another room. We had requested a cot for our 2yo and of course that wasn’t there and the bed wasn’t suitable for our 2yo as it didn’t have a side so she would have fallen. When they eventually got us a cot it was too small and definitely not suitable for a 2yo. Next day we ask for the bed to be put back (it’s in the same room but had no sheets) and we would place it next to the other bed as the cot was just too tiny. We also requested out room to be cleaned because the spoons and cups and floor were not clean when we checked in. We informed reception before 12pm as requested and put the sign outside our door. They ignored us and said that the staff had “forgotten” to put it on the system. The next day we asked again for the cleaning and replacement of spoons and cups. They cleaned but never replaced the spoons and cups but also never filled the soap and toilet tissue which were very low. The next day I had to ask AGAIN. They came in and replaced only soap and tissue - again nothing done about the cups and spoons so we had to get reusable cups. It’s only one person looking after restaurant and reception in the morning during breakfast in such a busy period so you can imagine. One point, there was no toast when we walked in. I asked if they can fill up the toast and the lady said she will do it “in one minute”. She was happily sorting out room cards at the reception. 10 mins later I had to ask again because we had a schedule and were supposed to go on a ferry and we still had no breakfast. She was unhappy that I had asked and got up to fetch them. To top this, they left us a sheet to say they need to enter the room to change the bedding - something the failed to do when they came in before - and because it was already the night before we leave we put a do not disturb sign because it would be a waste and more hassle possibly. We came back to someone entering our room to leave 2 extra pillows we didn’t ask for. So they entered despite us leaving a clear note that they shouldn’t be. This is our first and last stay at Premier Inns.

2 months ago · via Google

Lovely hotel! A little noisy at night with the trains but otherwise a lovely nights sleep! Want to give a huge shout out to Josh who made the experience so much easier. He had such a happy and positive attitude and went above and beyond to make our stay perfect. So thank you Josh!

4 months ago · via Google

Convinent location for the train station, on arrival it's an odd set up, you have to use the lifts to reach reception. The staff are helpful and polite, the breakfast is good. The the rooms are large, but a bit shabby, especially the bathroom areas with paint peeling away. Good soundproofing, even though it's in a busy area I couldn't hear the traffic. My big disappointment was the Hotels entrance. For some reason there is a charging socket near the lifts and each time I left or came back there was someone charging E scooter or sleeping rough. One guy was charging his E scooter and talking on loud speaker, he was having a very explicit conversation, I asked him not to talk like that in here and I was threatened. I informed the Hotel staff This experience will make me think twice about booking here again as it doesn't feel very safe, if you were to come back late at night, you don't know who could be hanging around that area as you wait for the lift to come down.

3 months ago · via Google