Uno Hotel Heathrow Windsor

Was very poor quality of room T.V. not working, No lighting that could be accessed from bed, and was suspicious of how clean sheets and pillow were. Basics I expect, even in a cheap hotel the price was the only good thing. Also car had been broken into.

8 months ago · via Google

I had booked a room at UNO Hotel in Slough for the night of the 5th. When I arrived at the hotel, there was no one at the reception. After repeatedly calling, one man who was sleeping finally came out, gave us the key, and told us to go to room 106. When we reached the room, it was completely different from what I had booked and was very dirty. It had only one king-size bed, whereas I had booked a room with two beds. I tried calling the reception, but no one answered, and there was nobody at the desk either. I recorded a video of the room—it was filthy, and the door couldn’t even be locked from the inside. In the morning, I informed the reception about the issue and told them that the room didn’t match the photos shown online. The person there said that the pictures were just for display and that the actual rooms were different. I showed him the video I had recorded of the dirty room and asked for a refund. He kept apologizing, saying he didn’t know about it. When I asked to speak with the manager, he said, “I’m the manager.” Later, when I checked the Google reviews, I saw that many other guests had written the same thing—that the hotel uses photoshopped pictures online and gives completely different, dirty rooms in reality. These people are scamming their customers.

9 months ago · via Google

The carpets looked like a Jackson Pollock painting, and the place is 2 star at most. But the shower was warm and the bed was comfy. Oh and they charge you £12 for the privilege parking in the car park overnight which isn’t mentioned anywhere I could see when you book.

11 months ago · via Google

Had a really good time here. Spent about 5 nights here and my family and I enjoyed it. We used a family room with 1 double bed and 2 single beds for a family of 5 with 2 small children. The staff were amazingly helpful and went above and beyond to help us. The location is excellent....right on a few major bus routes making it ridiculously easy to get into the centre of London or Legoland. While they don't serve food themselves, there is an amazing restaurant next door that does breakfast, brunch or lunch, and the hotel is walking distance to a small service tesco.

a year ago · via Google