Tenpin Birmingham Star City

We had such a lovely time here as a family. I came with my husband and our two girls (3 and 7) and everything was just so easy and enjoyable. The place itself is great, but what really made the experience stand out was Lindsey, the manager — she went above and beyond to make sure we were all looked after and that the kids were happy and settled. She was so friendly, patient and genuinely caring, which makes such a difference when you’re out with young children. It honestly felt like she went the extra mile for us and it didn’t go unnoticed. We’ll definitely be coming back — thank you again!

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My experience at Tenpin Star City was extremely disappointing and highlighted very poor customer service. While playing in the arcade, I inserted a coin into the Prime 2 dance/stomping machine, but the game never started. The machine simply took the coin and did nothing. I reported the issue to reception and was directed to a staff member on the arcade floor. Unfortunately, the staff member’s attitude was dismissive and rude from the start. He was speaking with another customer and told me to wait, which I did. When I approached him again later, he was sweeping and again told me to keep waiting in a very irritated tone. When he finally came to the machine, he opened the coin slot and said he couldn’t reach the coin because it had fallen deeper into the machine. His solution was essentially that there was “nothing he could do.” He even suggested that I should have used contactless instead of coins. When I asked what that meant for the money that had just been taken by the machine, he bluntly said it was gone. Even more concerning, he then tried to claim the machine wasn’t their responsibility — despite the fact that it is located inside their arcade and customers are paying Tenpin to use it. The only options I was given were to wait several hours for an engineer to arrive or simply forget about the money. The issue here isn’t the small amount of money — machines can malfunction anywhere. The real problem is the complete lack of accountability and the unprofessional attitude shown when a customer reports a fault. A simple apology and replacing the lost credit would have resolved the situation immediately. Instead, I was treated like reporting a faulty machine was an inconvenience. Very disappointing experience and not what you expect from a venue that relies on customer service.

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We had kids birthday party I think her name was Skye she was amazing great host triplets loved their birthday party and thanks to her for being great host.

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Arcade to play with kids and also adults. Is a big space and you can choose between a good amount of games. As arcade you know that your money will fly really quickly, but your children’s only will have this age once, so for them is okay come. The staff is not the most friendly but is okay, and also the people sometimes can be so rude and don’t respect the queque or your time, but you can’t manage how the people act. But otherwise it’s fun, just think in one budget before go, and you only will spend how much you have ready in advance.

· via Google