Conference Aston Hotel - Birmingham City

Conference based university hotel but very clean, wonderful view from the top floor. Staff welcoming. Only a stones throw from the city center and much quieter and cheaper. Only 2 things that would have made it a 5 star stay. Plugs are older plugs, normally you tend to travel with just the cable for usb ready plugs but you do need an actual plug to charge. Bathroom clean with a bath and roomy buy a little outdated in colour and decoration. Other than that most certainly will use again very fairly priced. Loved outdoor seating area in summer for coffee in the morning

2 months ago · via Google

I was disappointed with my stay. One of the reasons I booked this hotel was because I expected parking to be free, but I was charged for it, which wasn’t clear to me when booking. On top of that, I tried calling the hotel several times before arriving and couldn’t get through to anyone, which was very frustrating. I even tried to book for my car online but they kept saying car park is full I was stuck in my car for one hour as I couldn’t leave it in case I get a ticket. At the end I had to risk it leave the car so I can speak to the receptionist to sort my parking out. It was a bad experience not going there again. The hotel itself was fine, but better communication and clearer information about parking charges would have made a big difference. I hope the management improves both their customer service and the clarity of their parking information.

2 weeks ago · via Google

Booking was easy, affordable for a night Rooms was clean, cozy and with a good view from a the window…. Staff on the reception was very polite and friendly.. They have got a bar and Restaurant down in their no need to walk out .. haah Definitely recommended

a week ago · via Google

Stayed at this hotel for a night on business. The staff a lovely everyone who I spoke to was very helpful. The rooms are ok a little disappointed for a four-star. Now for the not so good bits. There was a piece of gum stuck to my table in a ball looks like it could be removed but wasn't. No air conditioning in the room was a bit of a surprise for a 4 star. The worst part was the room service, I ordered a burger to be told 10 minutes later they had ran out. The lady who I was speaking to was very kind and helpful and actually called me back a few times with alternative options. They seemed keen that I was to get a meal understandably. However I was not told I would have to wait an hour and a half for it to be delivered to my room and then told it was because they were busy. I understand this and if I was told about the wate I wouldn't have minded so much as I could make a choice. Just feel strange how they rang me back to try and get my custom when they clearly didn't need it as they were so busy. I wouldn't not recommend this hotel but given my experience I think there are better options at a very similar price.

5 months ago · via Google