The Grand Hotel Birmingham

⭐⭐⭐⭐☆ The Grand Hotel Birmingham is a wonderful place to stay, especially if you appreciate a blend of historic charm and modern comfort. Even though the hotel is quite old, it has been well maintained, and the rooms are impressively spacious with all the amenities you could need—even a yoga mat, which was a pleasant surprise. The rooms are comfortable and thoughtfully equipped, making it easy to relax after a long day. The staff were friendly, welcoming, and always ready to help, which made the overall experience even more enjoyable. The location is another big advantage, as it’s only about a 7-minute walk from the station, making it very convenient for travelers. Overall, it’s a great choice for anyone visiting Birmingham.

a month ago · via Google

I recently stayed at The Grand Hotel Birmingham with a party booking three rooms. Overall, the hotel is clean, tidy, well-maintained, and feels very fresh. Check-in was quick and efficient. We initially stayed in Grand Double Rooms on the second floor, which were modern, clean, and offered plenty of space, along with a spotless and fresh bathroom. The hotel bar is also a lovely, relaxing space with friendly and highly efficient staff—though prices are on the higher side, it would be a classy touch if they offered complimentary nuts or snacks with drinks. Unfortunately, our first evening was severely disrupted. There was a function on, and the bass was so intense that the rooms on the second floor were literally bouncing, making sleep impossible. When I complained to reception, the staff initially seemed reluctant to help. However, after I explaining that I was travelling with someone recovering from a stroke who had gone to bed at 18:30 and was unable to sleep, they took action. They moved two of our three rooms up to Grand Deluxe Double Rooms on the fifth floor. These rooms were fantastic—very large, spacious, clean, and quiet enough for us to finally get some sleep. The music continued into the early hours. It was highly disappointing that despite requesting that the duty manager contact me, they didn't bother to do so. Edit 11/06: Despite the response from Martina - Guest Services Supervisor no email was received to either of our addresses.

2 months ago · via Google

This is the best hotel in Birmingham. It’s not my first time staying here, and I always enjoy my stay with my family. The rooms are clean the service is excellent and the location is perfect close to everything. The reception staff were welcoming and professional, and the luggage assistant deserves five stars on his own. He helped us from the moment we arrived until the day we checked out, and he left a wonderful impression on us during this visit . Thank you all for everything and for choosing such outstanding staff. We look forward to staying with you again.

a month ago · via Google

My husband and I (georgia Holton) spend the Easter Holidays at the Grand Hotel in Birmingham It was one of our best stay at a 4 star hotel. conveniently and centrally located, very short walk to the Bullring Shopping Centre, train and National Coach station. The reception is wonderfully efficient and helpful. The room was spotless the bed very comfortable with lots of toiletries. breakfast was satisfying ordered and served. It was filled with amenities (delicious cookies and lovely coffee), amazing. The breakfast team was very pleasant and kind. Thanks to Nymphia for her excellent customer service - showing her best interest in customer care, very professional and caring. She was very helpful in making sure we were satisfied with our order. It was quiet and safe in the hallways, and so enjoyable to also take the stairs down to the lobby as the walls were adorned with lovely potraits. We would definitely revisit this Hotel and recommend friends and family to visit. Thank you The Grand for your hospitality.

4 months ago · via Google