Avalon

please avoid Glowgreen ANOTHER COMPLAIN am using my complain as a review In 2020, I choose Glowgreen because the company offers 48 hours installation service because I live with a vulnerable child I choose the company which I regret. The initial agreed date for doing the work was on 26th October 2020 which was then moved to the 2nd November, and most disappointingly on this date, the engineer could only install the boiler because rest of the materials were not delivered. I made numerous attempts to contact someone but to no avail. On the 3rd November I was told the issue will be sorted as soon as possible today is the 11 November 2020 I still have not get the radiators fix. However I received an email on Thursday the 5th scheduling the work to the 12th November. As a matter of great urgency I appealing for you to get me engineer well before the 12th November because as I already mentioned above, I live with a very vulnerable child and it is cold in my house which makes her situation worse. She is not going to school now because her condition have worsen because of you Again you the date was brought forward to 10th November but the engineer never turn up I call your company 3 times on the 10th November I was promised a call back from a manager but it never happened. The engineer came to service my boiler on the 6th November 2023 after the service, He ask me who install the boiler and I reply to him that it was Glowgreen who sent their engineers to install it. He told me that the boiler was not properly installed. He then told me there is nothing I should do because he will writ a report and send it to Glowgreen. Towards the end of November the boiler started malfunctioning and I contacted your company about it and I was told that they have not receive a report from the engineer yet but they will chase it up in the main time they will send out an engineer to have a look. On the 1st of December my boiler stopped working and I contacted your company again because no engineer was sent and there was no heating in the house and I was force to purchase an electric blanket for my sick daughter after leaving in a cold house for 4 days with my wife and 5 children a costumer relation call on the 4th December 2023 from Glowgreen who guided me to temporarily fix the problem over the phone. Going through the record you will notice that a multiple calls and a complain plus a refund for the blanket I purchase was issued. but to date no engineer have attended my address and ever time I call to my surprise I will be told they are chasing the engineer for the report today 6 March 2023 is the last of them. during the pass 2 weeks I have been calling your company for something to be done because the problem is getting worst I have to rest the boiler every 2 days and flow the process I was thought by your customer service advisor. Daniel Da Costa one of your customer service advisor call back on few occasion but he said there is nothing he can do unless he received the report from the engineer he confirm to me he have spoken to the engineer himself and the engineer promised to sen the report but is now 4 months since the engineer visited my property on the 6th November 2023 and yet he cannot sent a report when me and my family are suffering not enough space to write everything

2 years ago · via Google

Toilets are a joke, the lifts are terrifying, the building is poorly maintained and the parking is a bumpercar event!

2 years ago · via Google

Glowgreen falsely installed boiler cables that can cause fire as the heating pipes melting the cable over time and the new boiler has two external issues within a year, all three problems glowgreen refused to solve. P.S trustpilot deleted my genuine review!! Untrustpilot!

4 years ago · via Google

Anyone who rents of this company will be so sorry as crooks in suit's would be more fitting the name will change again when he has robbed to many clients that is my experience with Clive Taylor

4 years ago · via Google