The Durley Dean Hotel

Honestly amazing location, friendly and very supportive staff, breakfast option was available, Air conditioning in the room, 6 minutes walk to the beach and 16 min. to the centre. No disability access, pool and the food are average, and you pay for parking. Lovely stay overall and would recommend it.

a month ago · via Google

I wish I had read more detailed reviews before booking this hotel. In my opinion, it is a very simple hotel and does not justify the price. The only positive point is the beach access, with stairs leading directly to the beach. The hotel has a swimming pool and sauna, but the pool did not appear to be cleaned daily. There was visible hair and dirt floating on the surface. I got in, noticed it, and left immediately. The rooms are disappointing for a four-star hotel. There is no minibar or safe, and the room is very small, especially the bathroom. The shower area is tiny, the water takes a long time to get warm, and our shower door was broken, causing water to spread across the bathroom floor. Cleanliness was also an issue. There were visible spider webs on the ceiling and on the lamps above the bed. Breakfast is very basic and not worth the £16 per person. The options were limited to bread, cereals, eggs, and sausages, with very little variety. The biggest problem was parking. The hotel does not offer free parking, and the paid spaces are very limited. We spent around 40 minutes looking for a place to park and eventually had to leave the car elsewhere and walk about 12 minutes carrying heavy luggage and beach equipment. Overall, I would not stay here again and do not think the hotel offers value for the price charged.

2 months ago · via Google

Not helpful at all for disabled people. Started with as soon as we got there wanting an extra £15 per night for parking for blue badge holders which it is for free to park on the street which is closer than their carpark. Also we stayed in the travel Lodge the night before and they charge for parking but blue badge are free. So they gave us 1 hour parking for free to allow us to take our stuff to the top floor which is the 3rd with no assistance just pointed us to the lift. Steam room still out of use, which it seems to have been for sometime. As per Google reviews for the Durley Dean dated more than a month ago with the signage we saw. If they would have this information on their website about not working for this length of time that would have swayed my decision. Rules being broken in swimming areas with kids performing dangerous stunts like 360 degree rotational flips into a 1 meter deep pool and no anti slip tiles and also no supervisor or staff watching just a cctv camera which they watch from the reception to which no one seems to care what happens as not 1 member of staff bothered to come down and stop the stupid activities. Extractor fan in bathroom in our did not work and is absolutely tiny, i couldn't even use it with my disability. Room is not much better either. Really disappointed in the whole lot and wish I stayed at home instead. Upon leaving at check out time the wife and I had all our bags and was waiting for the lift for 10 mins watching it hit every floor multiple times before coming back up to the 3rd. Then there was 1 member of staff inside then said sorry you cant use it as im busy take the stairs. That was the final straw for me. To make the disabled customer walk down 3 flights with luggage is a joke. I told a member of staff on way out and whe tried to say if she had known that I was disabled I wouldn't have been placed on the 3rd floor but this all started when I first walked in there asking if blue badge holders have to pay the parking fees. Lol the dude was sat behide her as well saying nothing 🤣 Avoid this place at all costs travel Lodge half the price triple the room and better service.

a month ago · via Google

The hotel was well presented and the staff helpful and attentive, and incredibly friendly. The location is a 5-10 min walk from the beach, and there's a lovely view over the bay of you walk down wesycliff gardens, turn left and walk through the cut through to the west cliff steps. The breakfast was great and the hot pastries were a delight. If we come back we'd definitely stay here again. Worth every penny. Thank you so much for a perfect stay.

3 months ago · via Google