Future Inn Cardiff Bay

Powcore ★★★★★

Uncomfortable beds and no extra pillows available when asked, reception staff didn't seem bothered but restaurant staff are fantastic. Signs give conflicting information eg sign in room says 24 hour room service but website and the sign in lift say until 10pm. Ice bucket in room and signs saying ice machine on first floor but follow the signs and nothing no ice machine at all just laundry machines . One lift not working for duration of our stay which wasnt ideal for disabled guests which we saw waiting a long time to get in the lifts as cleaners and other staff were also only able to use the one lift. Great location in the bay otherwise but hotel just needs more attention

4 weeks ago · via Google

Theodora Lazarides ★★★★★

Cleanliness: decently clean Aesthetic: decent looking, nothing special Facilities: The elevators kept going out of order throughout the whole duration we were there. For many hours both were out of order and many elderly people struggled to go up the stairs. Absolutely unacceptable, fortunately for them there was no person with disabilities. A positive was that there were water dispensers on every floor. Service: People at the reception were nice and helpful Location: Close by to Cardiff Bay, which has lots of things to do from bars to restaurants to coffee shops and has great views. Close to train station which connects to city center. Price: in comparison with other options around the city its average priced

a month ago · via Google

Jas Cook ★★★★★

I attended here for a book event at the start of the month. I didn't stay but experienced their conference rooms and their bar. The conference room was poorly temperature controlled with the AC doing absolutely nothing to cool the room down. The bar was very pricey given the location though the chips we had were very tasty. Alright venue but changes to the air con and the prices would make it better especially as it's not close enough to Cardiff bay to command highetened prices in my opinion

2 months ago · via Google

Matthew Morgan ★★★★★

To be fair, we were given a complimentary "half upgrade" to a slightly bigger room, and while the air conditioning did cool the room down, it was incredibly noisy. Unfortunately, those are the only neutral things I can say. The rest of our stay was a complete nightmare. The absolute worst part was the hotel restaurant. We ate breakfast there and ended up with what we are certain is food poisoning, which completely ruined our trip. Even before getting sick, the restaurant service was incredibly aggressive; within just five minutes of sitting down, we were asked at least four times if we were ready to order, making us feel completely rushed. Because we got sick, I asked to cancel our breakfast for the final day. I was explicitly told by staff that I could get a refund upon checkout. However, when I went to check out, the duty manager was incredibly rude and hostile about the request. She flat-out refused to honor it, claiming that "only a manager can issue a refund" and telling me to email the hotel manager. When I stated that I would indeed email the manager, but would also be contacting Trading Standards and the Food Standards Agency about the illness, she actually threatened to call the police on me. An absolutely shocking attempt to intimidate a guest for exercising their consumer rights. The room itself was neither clean nor comfortable. The bed was hard as nails, the pillows felt like sandbags, and the sheets didn’t even fit the mattress properly. Worse, the bathroom was filthy with visible stains on the walls and someone else's hairs left inside the bath. Despite booking for two people, the room was only stocked with toiletries and coffee pods for one. If you wanted more coffee, a sign stated they were £2 each from reception (which is far cheaper at the local shops). The logistics were an absolute joke. The keycard to our room didn't work, and this happened multiple times throughout our stay. After getting locked out yet again, I used the lift lobby phone to call the desk—which a staff member had explicitly told me to do. Instead of an apology for the constant hassle, the woman who answered rudely snapped at me and told me I shouldn't be calling from there. Dismal customer service, cheap corner-cutting, a filthy room, and severe illness capped off by an aggressive, hostile duty manager. Avoid this place at all costs. Note: I have sent a formal email to the hotel manager regarding these serious health, safety, and customer service failures. If management takes accountability and resolves this matter appropriately, I will consider removing this review

a month ago · via Google