Premier Inn Cardiff City Centre Queens Street

My partner and I spent two nights in Cardiff and chose this Premier Inn location. Upon arrival, check in hadn't opened. But we were greated by a very friendly youn lady named Ebily, sounds like Emily. Who advised automatic check in starts at 3pm. We could check in early for 15 pounds, we opted for a round of drinks and to wait. Meanwhile Ebily and her manager were busy cleaning and clearing the lounge area. I noticed one of the two lifts were out of action for maintenance and as a retiree I requested a lower floor room which Ebily promptly assigned. Thank you! This hotel is older but the rooms are comfortable, nice bed linens, good mattress and a decent bathroom. We had breakfast elsewhere but overall the hotel was clean and very nice staff. Well trained, well done! We especially liked the guest supplies area where you help yourself to an iron/board, additional pillows and cover, tea supplies. My only minor issue is the bathrooms need a toilet brush. Minor issues, but overall despite this being an older hotel, the stay was great!

2 months ago · via Google

Great location for shopping and a stones throw from the utilita arena. Our room was as you'd expect from a premier Inn, clean and comfortable. Breakfast was great and the staff there were welcoming and friendly. The security guard who stopped myself and my 12 year old outside to check room number and names as we returned to the hotel after the concert we were seeing could have been friendlier. We'd wanted to head back out for food but didn't really want to have to deal with him again, so didn't bother.

4 months ago · via Google

I stayed for one night and promised my self never to go back 1st on arrival you can no longer leave suitcases the lockers they supply are to small maybe a bag fits in there but thats it then you have to pay on the app to use them. Also i wanted to check in early i didnt have the choice at the time when i booked last year so i asked the women who clearly couldn't understand english if i was able to pay the extra to check in. She was not at all helpful but then she did allow me to pay the extra. Also i get to the room only one towel between two People isnt enough so with my carer had to go and get another one. Also i haven't visited this hotel for a couple of years the rooms are covered in mold in places so are the curtains. Also bath tubs have gotten higher if your short you cant get init if you want a shower also still no grab rails in the bathroom yes its not a disabled friendly room i couldn't get a disabled room. Also still no mini fridges in the room if you need a cup of tea and want fresh milk you still can't. The air con doesnt work it warms instead of cools. Breakfast unfortunately was horrible i will not eat it again. Also chairs supplied in rooms are dangerous if you need to sit there and do work you couldn't reach your laptop. Also tvs why are the set on so loud when you put them on. This has gone to very expensive cheap hotel.

2 months ago · via Google

This is without question one of the worst Premier Inn hotels I've stayed in. From the moment I arrived, the customer service was poor. I was told at check-in that complimentary coffee was available for guests, as is common at many Premier Inn locations. However, when I went to the lobby a few days later for a coffee, I was abruptly told it was "for breakfast only." It wasn't the refusal that bothered me—it was the way it was handled. The staff member was rude, abrasive, and made me feel like I was asking for something The hotel itself is in desperate need of attention. The room was filthy, the interior looked tired and neglected, and there was a persistent damp smell throughout. The room was also unbearably hot and stuffy, making it feel like sleeping in an oven. Getting a good night's sleep was almost impossible. For a brand that usually offers reliable accommodation, this hotel was a major disappointment. Poor customer service, poor cleanliness, poor maintenance, and an uncomfortable stay from start to finish. Do yourself a favour and book somewhere else. There are already plenty of photos in other reviews showing the condition of this hotel, so I won't add any. I won't be returning, and I certainly can't recommend staying here.

a month ago · via Google