The Commercial Bar and Hotel

Recently stayed from 20 - 23 / 07 Best things about the Commercial are the staff and the location .... Sadly that's were the positives end. The whole place needs a total refurbishment! Stair carpet half way up to the bedrooms is absolutely filthy. In our room we had a four poster bed. Linen was clean but there was a disgusting dark grey throw on the bed full of pulls. We had two chairs and a stool (under a dressing table) in the room all of which had broken legs. It was so dark and only had 3 small lamps with dirty plastic shades and no main light. The wallpaper had been partly ripped off. Shower tray had a crack right across it. The safety rails on the bath were loose and ready to come off. Plug in the bath didn't close so to have a bath you had to leave the water running until you got out. On a positive note though it was nice and bright and the white towels spotless. Really disappointed with the whole experience ...

3 weeks ago · via Google

I cannot recommend The Commercial highly enough. The room was clean, spacious and well equipped. The bathroom huge with separate bath and shower and again, pristine. The beds were comfortable. Paul and his team go above and beyond to make your stay pleasant - their hospitality is second none. Would go back in a heartbeat. Thank you so much.

6 months ago · via Google

Absolutely terrible experience from start to finish. The staff were unbelievably rude and acted like customers were an inconvenience rather than paying guests. The bar itself was filthy — sticky tables, dirty glasses, and the whole place just felt unclean and badly managed. To make things worse, there were issues kicking off around the bar and the bouncers seemed far more interested in standing around on their phones than actually dealing with any trouble. Completely unprofessional and made the atmosphere feel unsafe and uncomfortable. Would not recommend this place to anyone. Plenty of better bars/hotels around that actually care about customer service and basic cleanliness.

3 months ago · via Google

2024 we went here after the Chester Cup day it it was honestly one of the best nights out I've ever had. Inspired stuff. But the two years since have been woeful. Either they've changed DJ or the DJ has had a personality transplant because the music has gone so bad even Helen Keller is complaining about it. Tonight, we had Bonnie Tyler playing while the DJ sang over the best bits in an appalling Karaoke effort. Bonnie is currently in a coma but I reckon she would awaken just to chin this amateur who is slaughtering one of her classics. Please Commercial, put an actual DJ on after the signature day of the Chester May festival because you have fallen into a real nadir.

3 months ago · via Google