Haven Riviere Sands Cornwall Holiday Park

We done a week from 10th July to 17th July here at Haven Riviere Sands. The views from The Bluff Inn were unreal, beach had lovely white sands and turquoise waters. The caravan was 68 Lander 2 bedrooms we stayed in the saver caravan the rooms were small and the mattresses were like sponge and when laying down the mattress went in between the slates on the bed was really uncomfortable especially if your staying for a week. The saver van was small and compact the fridge under the counter with small freezer was small for a family of 4 couldn’t fit much in it there was a heatwave at the time so juice and water filled it pretty quickly. We couldn’t eat in for dinner unless we went to shops each night for meats that was the downfall so we eat out for dinner had breakfast and lunch most days in the van. The toaster didn’t work kept tripping the fuse box each time it was popped down, the maintenance thought it was a travel iron i had brought. Caravan gets hot on hot days so bring a fan we tried to buy one but no shops stocked them so was uncomfortable sleep at nights. The entertainment passes were not worth the hassle wont be bothering with them again arcade was small so was the pool. The Only thing we got free with them was the pool and entertainment my kids are 9 and 14 they didn’t want to go too the entertainment as they are a little bit older. We did however enjoy our time here with the views and staff were friends small site good for a sleeping base paid £600 for the week. I would come back here in the future but would upgrade the caravan to bronze for more space and comfort. There was None available at the time i booked was only the saver van available.

4 weeks ago · via Google

We recently stayed at Haven Riviera Sands in Cornwall and unfortunately left feeling quite disappointed with the overall experience. One of the main issues was the cleanliness of the site and accommodation. Standards did not seem to be as high as expected, which was disappointing, especially when travelling with a young family. The parking arrangements were also frustrating. In the Marazion area, each caravan has an allocated parking bay number, but it appears that anyone can park in these spaces. This meant there was little point in having designated bays, and it caused unnecessary inconvenience during our stay. We understand that guests can pay to reserve a specific caravan, but when travelling with a 6-month-old baby, being allocated accommodation that was quite a distance from the main facilities was far from ideal. The facilities also felt as though they were being closed down before the advertised closing times, which often gave the impression that guests were being encouraged to leave early rather than enjoy the facilities for the full opening hours. We also found the accommodation team difficult to access, as they were not available on certain days, making it harder to get assistance when needed. Additionally, the laundrette being closed on Wednesdays and Fridays was inconvenient, particularly for families staying for longer periods. Overall, while the location is lovely, we felt the site lacked the level of organisation, cleanliness and customer service we expected. Unfortunately, the various issues throughout our stay meant that we left feeling dissatisfied and would be hesitant to return.

2 months ago · via Google

Great location with great views and plenty of fields ro walk in surrounding areas with sea view. Our caravan was very clean, spacious and accommodating. Enough cutterly etc in the caravan and oven and dishwasher was very clean and looked new. Would definitely come again. All staff seemed friendly and had no issues with this site. The swimming pool was brilliant with a door that opens out to outside that you can swim through just a shame the outside pool wasnt bigger as on our stay during a heatwave it was very popular. People didnt seem to use another pool that was outside which was only ankle height would be great if this was extended to this pool. Great seating areas outside the pool edge too. Their app is also very good advising us of where our caravan was 24 hours before.

2 months ago · via Google

When we arrived check in was so fast and smooth! We were directed to our caravan and it took minutes to be checked in and on our way! We were pleasantly surprised at the caravan, we'd booked a saver caravan and it was way more than I ever would've expected!! After walking in I moved one of the stools around the table and a clump of black hair came out from underneath and there was bits of food debris on the floor. I reported this through the app and I'm not even exaggerating when I said a cleaner was at my van in less than 3 minutes! I was so shocked! I didn't catch her name but she came in and cleaned it so quickly! Whilst she was there we realized the radiator by the door was leaking, she radioed through to maintenance and again in less than 5 minutes he was there fixing the issue! Absolutely incredible!! My 4 year old son booked into a couple of activities through the week but we also wanted to explore Cornwall too! But the activities he did do, he absolutely loved and he came home very happy with the different things he created, especially his crocodile he decorated with pic and bobble!! Now onto the best part of it all, the evening entertainment! Now I'm sure if you show the amazing entertainers this review they will know exactly who we are! My 4 year old son turned up on the Monday night with his bow tie on feeling a little unsure! This clearly made him very memorable because by the end of monday evening they knew my boy by name and that was incredible! After that he felt right at home! Normally shy and unsure, he was up dancing and playing games! He had the most amazing and memorable holiday thanks to the response from the entertainers! Leigh, Erika, Charlie, Rob and Connor made my boy have the most magical holiday, so thank you for that! We also can't forget security, John, who was absolutely smitten by my boy and even somehow ended up on the dancefloor bouncing around with him! Myself and my husband were able to actually relax, we felt very welcome, very well looked after and very safe! Now for the staff we didn't catch the names of! All the bar staff, security, reception staff, checking in staff all the way to the arcade staff made our holiday so memorable! They are all in the right job, at the right place! My son has not stopped talking about his holiday, the staff, the seaside squad and the little friendships he made whilst we were there!! Many people are quick to write a review complaining but not as many people write good reviews but it goes without saying we had the most amazing time and we will be back next year, this time hopefully in a gold caravan with a beautiful view of the sea!! Thank you to all of you!

4 months ago · via Google