Blandford Hotel

Our stay was overshadowed by the conduct of one staff member, whose attitude became increasingly sarcastic, condescending, and antagonistic after we raised concerns about the air conditioning. When we questioned why the room remained so warm, we were told, “The air conditioning is on and working. It’s a heatwave, what do you expect?” We were then informed that we hadn’t booked a room with air conditioning. The following day, that same staff member contradicted her earlier explanation by telling us that we had, in fact, been allocated one of the hotel’s limited air-conditioned rooms. Receiving conflicting information from the same staff member did little to inspire confidence. To make matters worse, housekeeping opened the windows every day while servicing the room, despite the ongoing heatwave and our repeated concerns about the air conditioning. Every time we returned, the room was unbearably hot, leaving the already ineffective air conditioning unable to cool it to a comfortable temperature. Throughout these interactions, the same staff member kept her AirPods in and appeared to be engaged in a personal conversation while assisting guests. Rather than feeling listened to or supported, we were left with the impression that our concerns were an inconvenience. Professional, respectful customer service should be the standard, particularly when guests raise legitimate issues with their accommodation. The manager eventually offered to refund the remaining two nights of our stay if we checked out early. However, the offer came with an unrealistic condition: we were expected to immediately abandon our plans for the day, return to the hotel, pack all of our belongings, and vacate the room before housekeeping finished, giving us less than two hours’ notice. As tourists already out exploring London, this simply wasn’t possible. Presenting this as a genuine solution was, in our view, completely unreasonable. A reasonable resolution should have been one that guests had a realistic opportunity to accept, rather than one that was effectively impossible to act on. Based on our experience, we cannot recommend this hotel. Prospective guests would be well advised to avoid it altogether and consider alternative accommodation.

a month ago · via Google

Solid 4 star hotel. Very modern but small, rooms a pretty tiny but very nice. Clean, excellent service and amazing location. Would stay here again. Baker Street tube station only a 3-5 min walk away.

4 weeks ago · via Google

Two hours priior to check in time, arranged for bags to be stored which ead free of charge. Upon check in, our room had been upgraded from standard to executive double, again without any added cost. The bed was a large comfortable double in room 33 on the 3rd floor, giving a restful sleep after busy days in London. The hotel is ideally situated with easy access to transport, food and drink and landmarks. If you do stay, take time to try a pizza at Alley Cats Pizza, just around the corner... Should we be visiting London again, would definitely stay at the Blandford again!!

4 months ago · via Google

This hotel is very clean and the bfast is superB. The entrance and the rooms smells good you can really rest. I will definitely be back here together with my family. One thing not ok is no elevator please i hope it will be ok as it is very tiring especially if we have luggages. Overall rating 5.

3 months ago · via Google