A large modern hotel on Shepherds Bush Green with 317 rooms, free parking and easy reach of Westfield and the tube.
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About Dorsett Shepherds Bush
A substantial, contemporary building overlooking Shepherds Bush Green, Dorsett Shepherds Bush houses 317 rooms across its London address, making it one of the bigger hotel options in this part of the capital. The scale shows in the facilities as much as the room count, with a restaurant, bar, garden and lift all part of the setup, alongside business and concierge services for those travelling for work as well as leisure.
Rooms are generally roomy by city standards, and breakfast draws consistent praise for its range. The bar has also become something of a highlight, a good spot to end the day before heading out again. That said, upkeep in some rooms has been inconsistent, so it's worth bearing in mind alongside the otherwise positive picture. Staff are frequently described as helpful and professional, which goes some way to smoothing over any rough edges.
The location is a genuine strength: Westfield shopping centre and good transport links are close by, making onward travel around London straightforward, and there's free on-site parking for those arriving by car. Pubs, bars and restaurants in the surrounding area add to the appeal for evenings out beyond the hotel itself.
What guests say
From the moment I arrived, I knew this was going to be a special stay. After a long flight, I got to the hotel much earlier than check-in, and Joanna was an absolute angel. She went above and beyond to help me check in early and even upgraded my room, which was such an unexpected and thoughtful gesture. Her kindness, and genuine care completely turned my day around. The hotel itself is absolutely beautiful spotlessly clean, comfortable, and incredibly welcoming. The location couldn’t be better either. It’s just a short walk from Shepherd’s Bush station and only around 10 minutes from Notting Hill What really made this stay unforgettable, though, was the service. Joanna made me feel genuinely looked after, not just like another guest. It’s rare to come across someone who cares so much about making your experience exceptional, Thank you, Joanna, for such a wonderful experience. I’ll definitely be staying here again
a month ago · via Google
We just stayed at the Dorsett Hotel in Shepherd's Bush and had a very positive experience overall. On arrival, we were initially assigned a room with a large bed instead of the two single beds, and there was also a slight smell in the room. After mentioning this to reception, the staff were incredibly polite, understanding, and helpful. They arranged a room change very quickly, and we were extremely pleased with the second room. It was clean, comfortable, and exactly what we needed for our stay. The customer service throughout our visit was excellent. We weren’t rushed to return the key cards from the first room, and when we accidentally locked our key cards inside our room later on, the staff resolved the issue promptly and without any fuss. Another great touch was the hotel kindly storing my suitcase for a few hours after check-out, allowing me to enjoy the afternoon without having to carry my luggage around. This was especially convenient given the hotel’s fantastic location. Westfield London is only around a five-minute walk away, making it ideal for shopping, and Shepherd’s Bush Market Tube Station is also very close by, providing easy access to the rest of London. The price was very reasonable considering the location, quality of the rooms, and level of service provided. We felt it offered excellent value for money. The only minor criticism I would mention is that I wish the rooms had windows that could be opened slightly to allow some fresh air into the room. This wasn't a major issue, but it would have made our stay slightly more comfortable. Overall, the hotel was clean, comfortable, reasonably priced, and well located, but what really stood out was the helpful and professional staff, who ensured that any issues were resolved quickly and efficiently. I would happily stay here again and would highly recommend it to anyone visiting the area.
a month ago · via Google
We had a wonderful stay at this hotel and were extremely satisfied with the overall service. A very special thanks to Abdell, who was exceptionally kind, professional, and attentive during our stay. His warm welcome, positive attitude, and genuine care for guests truly made a difference and made us feel at home from the very beginning. Abdell is a real asset to the hotel. The reception team was also very friendly and welcoming. Twinkle was especially lovely with our baby, always smiling, caring, and very sweet with our little one, which we deeply appreciated as parents. The atmosphere of the hotel was warm and pleasant, and the staff made our experience even more enjoyable. We would definitely recommend this hotel and would be happy to come back again!
3 months ago · via Google
We had a really great experience at the Dorsett Shepherds Bush! We arrived very early at around 9am and we were accommodated for a luggage drop. Joanne was very very kind and lovely to assist us and they even gave my baby a teddy bear! When we checked in at the hotel, we figured that one of the other AC is not working. I have reported it at the Reception about 4 times because our hotel phone was not also working. Fortunately Sam was very very kind to assist us and he moved us in to the Dorsett Apartment where the AC is working! Thank you so much for your hospitality! People like Joanne and Sam are the kind of staff that make a the hotel a good service!!
2 weeks ago · via Google
Guests consistently praise this hotel for its spacious rooms, good breakfast selection, and great bar. The friendly, helpful, and professional staff, along with the convenient location near Westfield and tube stations, are also frequently highlighted.
Some reviews mention the rooms can be poorly maintained.
Summary via Google
At a glance
- Address
- Shepherd's Bush Pavilion, 58 Shepherd's Bush Green, London, W12 8QE Get directions
- Property type
- Hotel
- Location
- 58 Shepherds Bush Green, London
- Good for children
- Yes
- Destination
- London