Marriott Executive Apartments London Canary Wharf

Firstly, a positive — the staff couldn’t be nicer or more accommodating when there’s an issue. They really do their best to help. That said, I’d strongly recommend staying elsewhere, especially if you’re travelling for business — there’s plenty of competition in the area. Cleanliness is a real concern, with used tissues left lying around in public spaces, personal medications and creams from previous guests still in rooms, and bins that haven’t been emptied. The hotel itself feels quite tired, with heavy limescale on taps and a noticeable damp smell in some rooms. I ended up switching between three different rooms in one night, just to be sure. The electrics can also be unreliable — the air conditioning, phones, and fridges don’t always work as they should. Finally, if your room is on the side furthest from the river, be prepared for the trains. The vibrations are so strong you’ll genuinely wonder how they’re not running right through the building. In short, while the staff are fantastic and go above and beyond, the hotel itself really needs investment. They’re working far too hard to make up for the building’s shortcomings.

6 months ago · via Google

Really impressed. Check‑in was quick, the team were friendly, and the facilities were top‑class. Will definitely return.

3 months ago · via Google

Rooms smelled damp and old food. Garbage bag in the kitchen in the first room looked like it hadn't been changed in months. The garbage can was even worse! The furniture was stained with food. The second room we walked in and out immediately. It stunk. The 3rd room smelled ok but clearly required cleaning. Which they asked us to wait until cleaning was done. It wasn't done. I was so fed up that I ended up buying my own products and cleaning the room myself! Asked for some extra washcloths which took 2hrs to come after multiple phone calls. We were on the 9th floor with a view of building exhaust fan and highway. We were supposed to get a call from the manager after waiting 2 hrs for the wash cloths, but did not receive one. The enfineer who came to fix tje tv was finally the one who tracked down the maid and brought us some!! Terrible hotel. I will never stay here again or recommend it!!!

10 months ago · via Google

Spacious apartment with great amenities. As a family, we really appreciated having a washer and dryer on our floor. The staff provided excellent service. We loved the convenience of being close to both the Jubilee and Elizabeth line stations, making travel to central London and Heathrow Airport easy. The hotel’s proximity to shopping malls, grocery stores, and a wide range of restaurants was also a big plus. The view from our apartment, especially at night, was beautiful.

a year ago · via Google