NYX Hotel London Holborn by Leonardo Hotels

We stayed at the hotel for approximately four nights this past February. We arrived early in the morning, and it was clear that it was a very busy day at the hotel with many departures and arrivals. At reception, we met the duty manager, Arshad- a wonderful and welcoming person with a warm smile. Arshad greeted us with genuine hospitality, showed interest in us, and assisted us with the check-in process. Room check-in was scheduled for the afternoon, and when we received our room, it was fantastic. A spacious and comfortable room, with a nice view and an especially comfortable bed. Considering the price and value for money, we were very impressed. The hotel is in an excellent location - central and easily accessible to everything. The heated pool was not warm enough, but we still enjoyed it as well as the saunas in the spa area. The breakfast was rich and fresh; compared to many European countries, we were pleasantly surprised. Upon our arrival, there was an issue with the hot water, which was handled by the staff. Despite the inconvenience, we received special attention from the team and were offered alternative solutions. On one of the days, we returned to the room in the afternoon and encountered a maintenance staff member inside the room, even though a “Do Not Disturb” sign was placed on the door. As someone who works in hospitality, I fully understand the importance of ensuring guest comfort, and we made sure not to create an uncomfortable situation for the employee who was simply doing his job. However, in the future, it is recommended to adhere more strictly to the “Do Not Disturb” sign policy and to inform guests in advance if there is any issue requiring room access. With other guests, this might not have been received as calmly. speaking from experience. Other than that, it was an absolutely wonderful experience. We highly recommend the hotel to family and friends. And once again - special recognition to Arshad. A lovely employee who truly enhances the guest experience. Well done!

6 months ago · via Google

⭐⭐⭐⭐⭐ We had the pleasure of staying at NYX Hotel Holborn for my sister’s hen weekend, and I honestly couldn’t recommend it more. From the moment we arrived, we were made to feel so welcome. The team had arranged some wonderful surprises for us, including a bottle of Prosecco in our room, a beautiful handwritten card and a personalised message on the mirror. These thoughtful touches made the occasion feel incredibly special. Every member of staff we met was friendly, professional and genuinely seemed to care that we had a great stay. I’d especially like to thank the concierge, Jamal, who was absolutely fantastic. He was warm, welcoming, incredibly helpful and an absolute credit to the hotel. Breakfast was sensational and one of the highlights of our stay. The selection was excellent, and I was especially impressed by the dedicated gluten-free section, complete with its own toaster to avoid cross-contamination. As someone who needs gluten-free options, this level of care and attention was hugely appreciated and made breakfast completely stress-free. The hotel itself was stylish, comfortable and in a brilliant location for exploring London. Thank you to everyone at NYX Hotel Holborn for helping to make such an important celebration so memorable. We had an amazing stay and wouldn’t hesitate to return or recommend the hotel to others.

a month ago · via Google

We stayed here in May 2026 for wedding anniversary. The hotel has a very chic, seductive and modern vibe. The staff were all very friendly and accommodating. I think the manager Alicia is doing a good work with the organization, cleanliness, management of offerings. We did not have any significant noise issues despite being in busy area. Rooms were tidied daily with use of the sign on door know. Temperature control for room was great, and actually worked well not too cold like many other UK hotels. The restaurant on site offered good food, we ate there 2x and drinks were unique and good too. There is a rooftop bar, Sabine its rooftop but secured inside so you're not too cold or impacted by the rain. There is a spa downstairs with wading pool, steam room, sauna and gym that mostly close around 9pm most days. We didnt get any massage treatments but did enjoy hanging out down there. In terms of the room, We had a suite level room which was spacious enough for us and is sorta two rooms in one with a sitting area. Location is close to just about any tube station with closest being a 5 minute walk, 20 min walk to trafalgar and picadilly as well. I would def stay in this hotel again during a future stay. This hotel definitely met my expectations overall.

3 months ago · via Google

Had the king size room, a big room with very small bathroom. View to the backyard of the hotel, quiet with good WiFi and air conditioning. Breakfast was great, with lots of options and great service. Gym equipped with everything you need but small and ac wasn't working. A nice pool in the basement with saunas.

a month ago · via Google