Premier Inn London County Hall

This could easily have been a four- or even five-star stay—if the breakfast had been better and the surroundings had allowed us to sleep. The staff serving breakfast were outstandingly friendly, attentive and welcoming. Unfortunately, the breakfast itself did not match their level of service. I have stayed at other Premier Inn hotels with a noticeably better choice and higher-quality food, although, admittedly, I have not experienced that at a Premier Inn in the UK so far. The room also became uncomfortably warm. Be prepared to keep the windows closed while the weak air conditioning desperately recirculates the warm room air, without ever coming remotely close to the minimum temperature shown on the control panel. From around 9:30 p.m. and throughout the night, a group of people with apparently little concern for anyone except themselves used the street directly beside the hotel as their personal gathering place—and occasionally as a short racetrack. Good earplugs are therefore less of a travel accessory and more of a necessity. Curiously, this disturbance does not seem to concern anyone at the hotel or in the neighbourhood. If noise does not bother you either, feel free to mentally add at least two stars to my rating.

2 weeks ago · via Google

We stayed here for the weekend to see Harry Styles on Night 12 of his Wembley Stadium residency, and it was absolutely perfect! The hotel is in a beautiful area with a lovely food market just up the road, offering stunning walks and views right on the doorstep. Travelling to and from Wembley was smooth and easy. Our room was lovely and clean, and the air conditioning was a total lifesaver in the 35°C heat. What made our trip truly special was the staff. When they noticed my Sunflower hidden disabilities badge and Access Card while I was feeling overwhelmed, they kindly offered us a free late checkout. I'm so grateful for their understanding and kindness—thank you for a fantastic weekend!

a month ago · via Google

Had a brilliant stay here. Staff helpful and friendly, location is wonderful and the room was very clean and spacious with a comfy bed and extra soft pillows. Great shower. Shout out to Alexander and Ryan on reception for being extra helpful.

a month ago · via Google

For $365 a night hotel I expected a lot more. Hotel was old, worn and a bit dingy. There is no pool, no exercise room, no ice and no microwave. We stayed in a premier room that, I assume was supposed to be bigger and nicer. It had a small sitting area but only one chair. There is a mini-fridge and a Nespresso maker. The window is small and high off the ground so you don't really have a view of anything. The bed was comfortable but small, a full size I estimate. Pretty tight for 2 people. The staff was friendly but there aren't any real services that they provide outside of checking you in. There is a restaurant on site with a breakfast buffet and a dinner menu. It seems Brits, or at least those in this hotel, don't drink regular brewed coffee. They have Americanos, hot water with espresso, but no actual coffee. There is a Starbucks across the street though. Best thing about this hotel is location. Ideally situated right next to London Eye and the Southbank / Queens Walk and right across the Thames River from Big Ben and Westminster Abbey. Not so "premier" to me and my wife.

3 months ago · via Google