The Avonmore Olympia

Wonderful experience from the minute we made a booking and through out the stay. The host was very friendly and good with communication. The room was very spacious and clean, you could use washer and dryer for free as well as fully equipped kitchen. Location is very good. Overall very good place for the price. Recommend!

a month ago · via Google

Improved Much better compare to months ago, Clean and friendly staff. Management is changed. Honestly have some lovely rooms. Convinient Location. Few minute walks from Tube station. Tea and coffee available in the room. Friendly Staff.

2 months ago · via Google

Do not stay here!!! Would not even give this 1 star. No one was around upon arrival, the owners would not answer their phones for us to check in. Had to work out ourselves how to enter our room. The room was disgraceful - dirty towels, stained bedding with blood, a blind was missing from the window letting in sunlight, the bathroom was dirty, sofa had stains all over it, radiators were not even on the wall and half hanging off. I am disappointed to say the least. What was meant to be a nice weekend away for a birthday was completely ruined.

4 months ago · via Google

Terrible experience, unsafe and no assistance! AVOID IF YOU CAN. I arrived at the property at 5:30 pm. I was given a code for the main entrance, which worked. My room was the only room (out of about 10) without an electronic keypad, relying instead on a physical key but I was given a code instead and the key wasn’t provided. I contacted the property via Booking messages and initially received replies, but they never answered the phone, even when Booking tried to call them. I was sent on a “treasure hunt” to look for the key in a desk drawer near the shared kitchen and on the fridges of two shared kitchens, but the key was nowhere to be found. BTW Leaving a room key in a drawer or in a shared kitchen area accessible to anyone is unacceptable from a safety perspective. I remained flexible and suggested a temporary solution, offering to stay in a smaller room for three people instead of the five booked, as the rest of my group was arriving the following day. This was ignored. After hours of waiting and multiple follow up messages without answer, I was told they “understand the urgency” and they were “checking with their team” and then received no further communication. I was left outside until 10:30 pm. The issue was resolved only thanks to Booking, which after 3 phone calls (each with a 20 minute wait) refunded me and helped me book another hotel late in the evening. Poor organisation, unsafe key handling, and non-existent customer support. Not recommended, avoid if possible.

7 months ago · via Google