The Rembrandt

I stayed at the Rembrandt in May with my family and thoroughly enjoyed my experience. My room was immaculate, probably the cleanest hotel room I’ve ever been in, which is saying a lot. However, the rooms overall can be slightly inconsistent. We had returned to the Rembrandt for a few days after being in the countryside for a week, so that we could rest before our flight back. While the rooms i slept in were spotless, my parents first room had an odor (which they did not notice, so I did not speak up), and their second room they had to change because the air conditioning was not working in the 94F heatwave. Despite this, the service was exceptional, and Pranali especially was so wonderful and kind the entire trip. My parents were easily able to change to a more comfortable room that had working AC. The front desk also helped us order tickets to Westminster Abbey since we were having network troubles back home, and they also kindly ordered us taxis to and from Heathrow. The food was delicious with dinner and afternoon tea being standouts! I do feel like the Breakfast could be better with more options as it reminded me of American hotel breakfast… The location is perfect as its close to the V&A, Natural History museum, Harrod’s a tube station, and many cute shops and eats around South Kensington Overall, we would be happy to return and spend our time in London at the Rembrandt again!!

a month ago · via Google

Loved the place of the hotel, staff very friendly, very comfortable bedding & headpillows (executive twin room). Bottle of water + refils very convenient! Room temperature very nice! Breakfast could have a bit more 'healthy' options: sour bread, fat-free fresh cheese, fresh fruits, fresh juices. And bathroom needs proper cleaning at edges (mold in edges). BUT: keeping price&location in mind: very good hotel, we had a pleasant stay and I would recommend!

a month ago · via Google

I was greeted by a courteous and professional desk agent called Abiola. I made a point of noting his name because he was helpful, knowledgeable and extremely polite, which seem to be rare qualities these days. The hotel itself is perfectly located across the road from the Brompton Oratory in South Kensington, with close proximity to museums and a leisurely walk to Knightsbridge and Chelsea. The hotel is clean, well maintained, and the cleaning service was great. Rooms were comfortable and welcoming. I will stay here again and I would recommend this hotel to everyone.

2 months ago · via Google

I had an overall pleasant 8-night stay at this hotel. The location is excellent and one of its biggest strengths. The rooms are spacious, comfortable, and well-maintained, even if they are starting to show some age. Breakfast was adequate with a reasonable selection of options. Most of the staff were friendly and helpful throughout my stay. In particular, Stella and many others provided excellent service and were always willing to assist. Unfortunately, my experience was let down by an interaction with a staff member named Pablo. A simple request for a laundry bag turned into an unnecessary hassle, and I found his attitude dismissive, arrogant, and rude. For a hotel charging around £270 per night, I do not think providing a basic item such as a laundry bag should be an issue. While this was only one staff member, it did leave a negative impression on an otherwise enjoyable stay. Overall, I had a good stay and would recommend the hotel for its location, comfortable rooms, and the excellent service provided by most of the team.

a month ago · via Google