Travelodge London Central Elephant and Castle

I had a wonderful stay at Travelodge during my holiday in London. I stayed for two nights, and the hotel was very clean, comfortable, and well-maintained throughout my visit. London was experiencing an unusually hot and sunny period, with temperatures reaching 34°C, so having air conditioning in the room was a huge advantage and made my stay much more comfortable. I also really appreciated the facilities provided in the room, including tea, coffee, refreshments, and free WiFi, which added to the overall convenience. The room had everything I needed for a relaxing stay, and the hotel offered excellent value for money. I was very pleased with my experience and would happily stay here again. I will definitely return on my next visit to London. Highly recommended!

2 months ago · via Google

I stayed at Travelodge Elephant & Castle last weekend, and I must say that my experience with one member of the reception staff was extremely disappointing. The gentleman Limon who considers himself the manager and the boss as he calls himself, treated guests with extreme arrogance. He was completely inflexible, appeared to make up his own rules, and claimed they were hotel policies. He showed no compassion or understanding towards guests who occasionally needed assistance. His attitude was unprofessional, unpleasant, and made me feel very unwelcome. I believe the hotel should seriously review the conduct of this employee, as customer service should be based on respect, professionalism, and empathy. However, I would also like to point out that when I returned later, I was assisted by Jennifer, who was exceptionally polite, helpful, and professional. She treated me with kindness and demonstrated the level of customer service that guests should expect from a hotel. I would like to thank her for her excellent assistance. The contrast between these two experiences was striking. While Jessica made a positive impression, the behavior of the other staff member left me very disappointed with my stay. I hope the hotel takes this feedback seriously and uses it to improve the overall guest experience.

a month ago · via Google

This is my second Travelodge in another country and they are all about the same. This location is very central and had a nice food market across the street. We walked to Waterloo marsh market for other food options. Standard rooms, comfortable beds and the basic amenities. One thing I always forget is that Travelodge charges for Wifi!!! It's actually insane because it's only 3 pounds a day so why not just include it with the room price! It's really frustrating to have to login and pay for wifi. Also if you are going to charge for it it better be blazing fast, like so fast my hair flys out the back of my head. But it's not.

2 months ago · via Google

I recently stayed at Travelodge London Elephant and Castle for two nights, and overall, it was a pleasant experience. The staff were friendly, welcoming, and very accommodating throughout my stay, which made a positive difference. The room itself was comfortable and nice, but I do think the cleanliness could be improved, as there were a few areas that didn’t feel as fresh as they could have been. I also tried the breakfast on my second morning. It was simple and fairly priced. It was enjoyable and did the job. Overall, it’s a decent and affordable place to stay with great staff, but with a bit more attention to cleanliness, it could be even better.

4 months ago · via Google