Boulevard at the Holiday Inn London High Street Kensington

fabulous location, lovely quiet rooms and most importantly, good working AC (which in the UK is hard to find!) The breakfast is amazing and for such a huge hotel, it's well organised and the staff don't seem stressed like in some hotels. All the staff I met were very friendly and well groomed, reception staff Youssef, Osman, Helen and Erika were all lovely and also the chef at breakfast whose name I didn't get was friendly and welcoming. Can't wait to come back and it's a good place for solo travellers. Some good shops nearby and for foodies and cafe hoppers, you couldn't ask for a better location

2 months ago · via Google

Great experience. We stayed here for 2 nights and have no complaints. Our room was lovely and clean. The staff were very kind and welcoming, especially Roshani who was very attentive and accommodating. We were even allowed to check in early as IHG members and given free late check-out. This was incredibly helpful for us. We had all the amenities we needed, including an iron and ironing board. The beds and pillows were so comfy and we had an amazing sleep. The location is great as well as it is literally round the corner from High Street Kensington underground station, so it was very easy to travel to using the tubes.Probably the best hotel experience I’ve had to date! Thank you!

2 months ago · via Google

Great location and lovely public areas. Booked a twin room in January for 3 nights in July. Arrived to be allocated a double, despite booking a twin and confirming this by email. I was travelling with my friend, this was not acceptable. The receptionist was most unhelpful and advised there were no twins available. She suggested we spend the night in the room and they would change our room the next day. We advised that this was not acceptable. The receptionist did not understand why we didn't want to share a bed. Eventually a twin room was found. It was so small we could not walk around comfortably. The second bed was up against the window. There was about 6 inches between the end of the bed and the wardrobe, which explained why the doors were about 18 inches off the floor! No refrigerator. Very poor and only suitable for a solo traveller. The staff overall were very polite and helpful. I do feel the reception staff need training in dealing with customers. We were made to feel like a nuisance and no apology was offered to us.

a month ago · via Google

Stayed here end of May for a night. It was a great experience. Staff were really friendly and helpful. Room was a bit on the small size but it was comfortable, clean and quiet. Shower was powerful with plenty of hot water. The hotel was well situated for many attractions with good transport links. Breakfast was great.

2 months ago · via Google