Hoppers Cottage Guest House

I booked this place via Booking.com and had no communication from them or Booking. I arrived the town and found the place difficult to locate. The phone number booking sent together with the booking confirmation didn’t work. I had to search Google for Hoppers cottage contact, before I could get across to them. The lady over the phone confirmed they couldn’t reach me as well because booking.com used a third party called Agoda to make the booking. Nobody was there to welcome you or provide information, other than the person over the phone. The surrounding looked unkept and unsafe as it’s behind a block. For one who arrived there past 9pm, imagine what the scene was like. There were cobwebs everywhere, like a place abandoned or in one those scary movies. I lost almost a £100 as I had to drive to Travelodge not far from there to book my stay whilst in Newcastle. I called booking.com for a refund, but they declined and told me to sort it out with Hoopers cottage - who wouldn’t reply my message. Terrible experience overall! Avoid booking.com Avoid Hoopers Cottage.

3 months ago · via Google

Booked this place for Sunday to Monday night, arrived and found it extremely difficult to find this place, number provided does not work, spend at least 90 min now working how to get access to that property, no instructions given by bookings.com, As of now I can’t even access the property but this is enough to give no star reviews, looks like other people had similar issues. If I’d known never have booked them, not recommended.

4 months ago · via Google

Horrendous! No body was there to greet us, phone number didn’t work. We waited outside the property for 2 and a half hours. The front door was open, we went inside to see if we could see any staff - it looked like a derelict building. One of the rooms was open and someone was asleep. It was stinky, dingy and not at all what the pictures online look like!

5 months ago · via Google

After a previous hotel let my wife and I down I messaged Kim and she was more than happy to accommodate us for a couple of days at short notice. Joanne met us at the church next door and we were able to park nearby for free with no issues. The room and shared areas were immaculate. Tea and coffee was supplied and the ensuite was small but clean and functional. The bed was really comfortable and as for location it was exceptional. A Lidl and Petrol Station across the road, a few takeaways and a pub all within walking distance. The Metro Centre is only 5 minutes by car and central Newcastle is 10 minutes.

3 years ago · via Google