Newcastle Jesmond Hotel

Positives: Very clean and neat. Very well suited for ONLY SHORT (not more than 2 days) stays. We got the biggest room in the hotel and it was quite spacious. The bed was extremely good. Negatives: Unfortunately, we had to stay in this property for more than 15 days as we didn't had any other options. This is absolutely not suitable to stay beyond 2 days as there won't be anyone to attend our needs as this being a self serviced apartment. Even if we call the management they say that they will resolve the issue but they won't attend to it until we vacate. We were wrongly misguided twice that this hotel has a lift but actually it didn't. We had to lift manually all our 100 kgs of suitcases to third floor. We were provided with only 2 days of basic necessities and no matter how many times we called them we were not provided with coffee/toiletries in sufficient number. The kettle was very bad and we requested to replace it which they didn't do. The water in WC was continuously leaking and nothing was taken care in that regard as well. They had a note in bathroom regarding the importance of water saving. Not sure if that was meant for only customers and not the management. In a single sentence, this hotel is not at all worth to stay beyond a single night or maximum of two nights.

3 years ago · via Google

absolutely shocking hotel. booked 2 rooms months ago for events over the weekend with friends. turn up at the door no staff? literally no one works in the building? half of the downstairs area is boxed up, no kitchen (so no breakfast or anything like advertised and booked with intention of using said facilities). had to ring the hotel and ask how we get in, first they said they would send a colleague, then 5 minutes later said we needed to confirm the bookings which we had. then we were told we would get a code when we confirmed both rooms, one email hadnt even been sent. about 20 minutes on the phone until we got a code to enter the building. then got emails for 3 different rooms when we booked 2, one room code didn't work, tried the other 2. my room had a radiator that was on constant and wouldn't turn off, the beds weren't made, towels on the bathroom floor wet. called up again and said this isn't on, they said they would send someone up to clean it but by then we couldn't be bothered because we were late for our events after the convoluted check in process. we hung the DO NOT DISTURB on the door and left for a few hours, only to return and find that someone had entered the room and cleaned it even though we hung the sign? can the cleaners not read? then got a text that my room was changed last minute and had to move my stuff from another room. the only nice thing was the security guard who came in one night who was very pleasant and nice to talk to. avoid this hotel.

4 years ago · via Google

Spend there 1 night with my family in November 2019 - was really nice. Rooms very clean and comfy. Breakfast really nice. The area was also nice and interesting. Jesmond metro station is around 10min away by foot so it’s ideal. The only downside is a small car park at the rear of the hotel. Really small if you have a large car especially a SUV 4x4 but we managed ;-) thanks

6 years ago · via Google

AVOID AT ALL COSTS! This hotel is owned by Luke Stays (also known as Luke Capital Group), they breach the law and don’t care about it. Would give 0 stars if it was possible. Booked a room nearly 5 months ago, but had an email from them the day before I was supposed to stay here, asking for verification (which included having to confirm a LOT of personal information and upload a photo of my passport). They then asked for a damage waiver which was non-refundable and previously not declared. They were going to charge up to £250 NON-REFUNDABLE damage waiver before I even went there, which effectively would have made 1 night's stay £350 instead of the £100 that I already paid several months ago when booking. I questioned this, the phone numbers on their website go straight to voicemail, WhatsApp response is shocking, and they state that this damage waiver is company policy – but by the way, if companies don't declare additional costs (including refundable or non-refundable fees), this breaches the Consumer Rights Act (2015) and is therefore illegal. They refused to acknowledge this, just kept repeating it's a company policy (meaning their policy breaches the law) and refused to release access code to the room unless I paid the fee. After hours of poor communication, it turns out that they started charging customers a non-refundable damage waiver because another guest at some point had broken a front door and they wanted to cover the costs for repair/replacement. I refused to stay at this shady hotel and had to make stressful arrangements the day I was supposed to stay in Newcastle, due to the incompetency of this company. Their T&Cs are inconsistent and there’s no mention of a non-refundable (or a refundable) damage fee. It’s owned by Luke Stays (also known as Luke Capital Group) so avoid all of them at all costs. They are very happy taking people’s money and breaking the law.

3 years ago · via Google