Illfracombe Retreats - 5G Larkstone

Rooms were nice but woke up early in morning to a worker using a big vacuum of some sort draining the water from the hot tub paid for late check out to leave at 2 got kicked out at 10 and have not been given a refund just been ignored then when we left I come back to find my car covered in grass from the stupid bloke mowing the lawn by the car park wouldn’t recommend this place at all 🤬 not happy

a month ago · via Google

Stayed here through Revel on a rugby tour. Apartment was clean and tidy, really comfy beds. Restaurant is very reasonably priced, pizzas and sunday carvery were delicious. Staff were amazing. We had a brilliant time!

a year ago · via Google

Great Stay at Ilfracombe Holiday Park – But Check Facilities Before Booking We arrived an hour before check-in, and our room was already ready, making the process super quick and easy since most of it was done beforehand. A great start! Our apartment had a stunning sea view, which was a lovely surprise. The room was clean and efficient, with fresh bedding, towels, a fully equipped kitchen, a large TV, and free WiFi—everything we needed for a comfortable family holiday. However, we were disappointed to find that the pool was closed for the Christmas break, which wasn’t advertised at the time of booking. Since the pool was one of the reasons we chose this resort, we probably would have booked elsewhere had we known. We made the best of it by visiting the local pool instead. Similarly, the soft play and restaurant were closed until our last day, giving staff a well-deserved break, but again, this wasn’t clear when we booked. We adapted by visiting a local soft play at the nearby wildlife park. When we did get to explore the on-site facilities, it was clear that this is a friendly, family-oriented place with a games room and a good kids' menu. Despite the unexpected closures, we enjoyed our stay and could definitely see ourselves having a fantastic family holiday here in the summer—just with a bit more clarity on what’s open beforehand! Room for improvement - bigger tea cups 😀 I had to use a bowl. Also the resort is dog friendly!!! So many beautiful fur babies.

a year ago · via Google

Being that we have visited holiday parks in UK and Europe, this has got to be the most run down ever. We booked a "deluxe" 3 bedroom apartment. We had a fridge microwave and oven etc that must have made it deluxe, but the most off putting in the apartment was all the mould in every room, windows blown and hinges gone, the sink in the bathroom was coming away from the wall, all in all the whole site is in need of ripping down and starting all over again. The short time we were there, an apartment opposite had a window completely broken out of the wall and no one had even tried to cover it with boarding. I feel very sorry for the staff as they must know they are flogging a dead horse but still show how professional they are with their excellent customer service. The kitchen in the hall looked new but the food coming out was mediocre. The first night we ate there I was sick that night from the macaroni cheese. We had 3 out of 5 in the party with asthma and they suffered unfortunately because of the mould that we had to cut our week holiday short. The area is lovely and this holiday park could be something special if the owner would throw money at it, and got a gardener in. I had to stand on my bed to see my view, which was covered by overgrown bush and brambles. All in all not a great experience there, our kids wouldn't even go to the swimming pool as they worried it would be as mouldy as our room. We didn't let the staff know of all the problems as we were embarrassed for them, just handed in the key and said we had to go. PLEASE OWNERS GET YOUR HANDS IN YOUR POCKETS AND SORT IT OUT! I feel I waisted my money 💰

2 years ago · via Google