Ramada Oxford

DONT STAY HERE! DONT STAY HERE! DONT STAY HERE! I booked through Hotels.com and was surprised to be asked to pay an additional £5 in cash for parking on arrival. The room I was given had an overwhelming foul smell and was completely unacceptable and was still poorly cleaned. The mugs had visible dirty rings from previous guests, and the overall standard of housekeeping and maintenance was extremely poor. After my stay, I read through other reviews and noticed that many guests have been reporting the same sewage smell for a long time. Based on my experience, this does not appear to be an isolated incident but an ongoing issue that management has failed to resolve. Breakfast was also disappointing, the overall selection was limited and poor quality, advertised hot breakfast served cold food. The location at the motorway service station is convenient if you simply need somewhere to stop overnight, but that is the only positive I can mention. I also found it concerning that every time a genuine negative review appears, a user called "Paul Smith" seems to post an almost identical five-star review shortly afterwards. Whether genuine or not, it creates the impression that honest criticism is being buried by repetitive positive reviews, which does not inspire confidence. Overall, dirty rooms, poor cleaning standards, possible long-standing sewage problems, disappointing breakfast, unexpected parking charges and inadequate maintenance made this one of the worst hotel stays I've had. I would not stay here again and would not recommend it until these issues are properly addressed. DON'T STAY HERE!, I witnessed 1 hotel GUEST DISMISSED REPEATEDLY at reception when he complained about the cleanliness of his room, HORRIBLE, he just stood there being IGNORED BY STAFF he got so frustrated and understandably angry he didnt know what to do, yet he stayed calm and was nice if it was anyone else they would have lost their shit, staff was automatically on defensive and just ignored him they wanted him to leave so we wouldnt witness the reality of the situation!

a month ago · via Google

The rooms here are lovely, and the staff provide excellent service. The ladies at the front desk are so warm, and the restaurant team are equally friendly. They always welcome guests with great professionalism and enthusiasm. I came to Oxford for an exhibition and booked this place on a budget. It turned out to be a wonderful stay!

2 months ago · via Google

They say you shouldn’t judge a book by its cover, especially when you’ve never read it. I have always held out that motorway service hotels are all the same, ie bad, simply because I assumed they were. How wrong I was, especially about the Ramada Oxford M40 hotel. Not only were the staff incredibly helpful, but they went out of their way which is way more than I expected. Easy parking, which was included with my room rate, great staff, spotlessly clean rooms and common areas, a very comfortable bed (I had a brilliant night’s sleep), great WiFi (included in my room rate), great choice of tv channels, no outside noise. Can’t forget the tea and coffee making facilities too! Oh, and an on-site restaurant for breakfast and dinner. Excellent choice and very decent prices. I’ve been truly impressed by this property, and would not hesitate to recommend it to anyone who needs accommodation in that area. Its location is Junction 8a, on the M40.

3 months ago · via Google

Booked through Hotels.com but had to pay an extra £5 in cash for parking which was a surprise. The first room I was allocated had a strong foul smell, so I asked for a different room and luckily the second one was fine. I then read previous reviews that suggest long-term sewage issues at this hotel. The hotel being located at a large service station is convenient though. All staff are foreign.

2 months ago · via Google