Travelodge Oxford Wheatley

We recently had a very disappointing experience with Travelodge. We had booked 20(!) rooms under the saver (non-refundable) rate. Unfortunately, due to serious issues with the room standards, the guests were unable to stay. We documented the problems with photographs and contacted customer service immediately. While we understand the difference between saver and flexible rates, this was not simply a change of plans. The rooms were not used due to quality concerns, and the situation required significant time and resources on our side to manage. Despite explaining the circumstances and providing evidence, Travelodge refused to consider any goodwill gesture — no partial refund, no credit toward a future stay, and no meaningful compromise. Instead, we were left with unused rooms, considerable frustration, and no resolution. Based on this experience, we will not book with Travelodge in the future.

5 months ago · via Google

Stayed last night. The woman working there knocked on my door at 12pm on the dot, check out time. Felt monitored and singled out. She then proceeded to stare at me and linger around me as I took my bags out to my car. Intimidatory character who I didn't want to interact with as I could sense she was a bully. Totally unpleasant experience. Staying at Travelodge recently due to a domestic abuse situation and an unbearably tough period of my life. Maybe have empathy for your guests instead of trying to upset them for literally no reason. Paid in full for family room, and regret the expense and experience. Horrible.

10 months ago · via Google

I stayed in this travelodge for 3 nights due to my work, now i cant deny that the receptionist were very helpful and i slept well the first 2 nights, But like most reviews on here the entire place is filthy and stinks there are stains on the carpet and bedsheets, and on the third day after my work shift i found a flea on my bed i was able to catch it and kill it, i checked the rest of the room and it seemed as though that was the only one, until at around midnight i felt something bite my leg so i jumped out of bed to see a flea crawling up my leg which i caught and through in the bathroom sink and filmed to have proof. Would not recommend staying here and if you do book a room here cancel it immediately and find somewhere else.

6 months ago · via Google

We arrived quite late needing a room and Sonia was really helpful and did her best to assist us. Great customer service and really appreciated Sonia giving us recommendations and information. Thank you!

5 months ago · via Google