Crows Nest Caravan Park

I just wanted to come and let future buyers be aware how customer service is none existent here. I wanted to possibly purchase a pre owned static caravan on this site knowing its location and facilities offered everything I wanted. Went to see a caravan advertised on their site but was a little disappointed that the caravan was not able to access or purchase due to the site still using them has rentals and not purchases. From the beginning I got an indication that a receptionist or sales agent or I guess a family member or owner or whoever he is? Not mentioning names, did not want me on this site? I just got that impression. After a couple of emails and a couple of visits to the park and my first viewing. The caravan had rust on the radiators. Fixtures missing on the windows, door handles not fixed, the main bed support bar bowed. When I fetched this to his attention, basically it is bought as seen, don’t like it then get a new one type attitude. So I thought I’d give him one more try and gave him an offer to fix the above and would probably want to go ahead and buy it. His reply was basically to say I should not take further interest in his park, they sell 100s of caravans and basically he does not want my business. That’s ok with me, I’m a buyer with money and 100s of choices out there, so I’m happy to take my business elsewhere but just wanted to let others know that this individual would probably be happy to take your money but if you have issues he’s the type that does not want to know. This was my experience and I’m also in sales and would never treat customers in such a way, I would always help where possible. To me it’s not a way to do business. Customer service here is 0

· via Google

We have just got back from our 5 night stay where we camped on the EHU. What a beautiful campsite with everything you need. On arrival we were given a schedule of the opening times for all amenities on site and a map. We arrived on a Thursday and it was lovely and quiet, so gave us chance to settle on before the weekend rush. The toilet/shower blocks were fab, plenty of toilets and showers and even enclosed separate sink areas which was great for a wash and brushing teeth. They also had a family room with a shower, sink, toilet and baby changing station which is really helpful, especially when having to take the kids to the toilet together. The toilet/shower blocks were cleaned first thing in the morning and the team got them all beautifully clean and were friendly. On the weekend though, they got pretty grim, with sanitary products being left on floors and tissue everywhere. I can only assume campers were flushing things other than tissue down the toilet, as a few occasions they were blocked and backing up. I must stress this is nothing against the campsite though, just clearly campers who have little to zero respect. May be an idea to have two cleans on a weekend. The park was amazing for the kiddies and they loved spending time on there. There was a family who's kids had electric bikes and were whizzing about the park at quicker speeds than a standard bike and nearly took my 2 year old about on a few occasions. We only used the swimming pool once, but on the one time we went it was lovely and clean and plenty of locker space and changing facilities. They have a little on site arcade which the kids enjoyed.. be sure to take change for this as cash only. The onsite shop had everything you needed from camping equipment, food, swimming, toys, sweets and ice creams etc and all very reasonably priced. We only visited the bar once, we played a couple of games of pool and put some music on the jukebox which the kids enjoyed. I will say though and this is the only thing that put me off regarding the site, there were so many flies, so much so even the bar staff had a fly swatter. I took my little girl to the toilet and there were about 30 flies in the toilet, on the toilet and all over the walls. I do understand that being coastal and with the up and down weather we have had this makes a perfect breeding ground, but maybe even a wall mounted electric fly zapper would help somewhat. Another customer mentioned it to the bar member and they were told that management wouldn't pay money for it, which I think is a shame. In all though, we absolutely loved our little family get away, which was our youngest first camping experience. We have already talked about coming back again next year. Thank you Crows Nest and we will fingers crossed be back next year.

· via Google

We stayed for 4 nights in a pet friendly van, midweek to the weekend. Lovely park, very tidy and clean. The dog field is a great idea. It's very close to the cliff top path, for walks to Cayton Bay & Filey. The van was clean and good quality. We didn't use many of the facilities on site- we just went in the shop & the bar once.

· via Google

We stayed on site with a tent, found the campsite lovely, clean and well kept in all aspects, I can’t give it a 5 star because we didn’t go into the facilities on site other than the toilet and shower block. Reception staff were friendly and welcoming, eager to help! Really impressed by it! At the top where we camped is the area with no electric hookup and the view in the distance is fantastic! Lots of areas to walk, park across the way and toilets not too far either! With Scarborough less than 6 miles away, it’s an ideal campsite for a family holiday! I struggle with camping due to health but when I get the chance I’d definitely stay here again…

· via Google