Botleigh Grange Hotel & Spa

We stayed overnight pre-cruise. Gorgeous, grand hotel, immaculately kept, clean and lovely rooms with classic furnishings. Beautiful grounds to sit on the terrace for relaxing drinks. As with all larger hospitality venues, could do with a little TLC in the gardens just to jiffy a few bits but this is likely due to lack of funds and possibly a contribution from the hot weather. However the gardens are still lovely to sit in. Food was lovely, as were (almost) all of the staff. The younger members were so polite and friendly - and nice to see that they were that way with each other too. However the older lady on reception lets the side down badly as she was quite astonishingly bordering rude on our arrival (we were a full 5 minutes early) and spoke to me crossly, very much as if I was an irritation and should know better, making me well aware that "we've got all these [pointing at some papers] to do first". No suggestions were made as to where we should go whilst we went away and waited - for the whole 5 minutes. I had to ask and was waved towards "there's an open bar door over there". I really should have taken her name. The rest though as mentioned were absolutely lovely and made up for her lack of courtesy. We stayed mid-heatwave and the rooms were of course hot but were provided with fans. It would likely be astronomical cost to install air conditioning in such a large building, and probably not doable when as we all know, hospitality is struggling. Overall I would encourage staying in this gorgeous, relaxing hotel which is well worth the money with its beautiful grounds and lovely staff. An absolute delight.

a month ago · via Google

I have eaten a few times in the restruant, the first few times for an afternoon tea and it was really lovely, with generous portions. Today I visited with my husband and toddler on Father’s Day and it was really lovely, we both had roast beef and my little boy had tagliatelle pasta with garlic bread followed by a generous ice cream sundae! On all occasions I have found the staff , friendly helpful and they genuinely seem happy to be working there. They truly are an asset. The food quality is very good especially for the roasts we have had and a plentiful portion. It seems that the chef can actually cook unlike other places I have visited lately. The only thing I don’t understand is why it isn’t busier the hotel is beautiful maybe a little older but the back garden is a lovely sun trap . It’s one of our favourite places to visit. I cannot comment on the hotel rooms etc as never stayed only visited the restruant

a month ago · via Google

Avoid Very disappointing lunch experience at Botleigh Grange Hotel. Our order was taken incorrectly and the wrong meal was served. When we raised the issue, the waiting staff were rude, dismissive, and unhelpful, showing little interest in resolving the problem. Basic hospitality standards were lacking – staff did not introduce themselves, ask about allergies or dietary requirements, or check whether our meals were satisfactory. It was only when the manager became involved that the situation was resolved. While I appreciate the manager's efforts, customers should not have to escalate straightforward issues before receiving acceptable service. The poor attitude and lack of professionalism displayed by the waiting staff reflect poorly on the hotel's management and staff training. I was also concerned to overhear another table discussing that a vegan customer had apparently been served meat. If accurate, this raises serious concerns regarding attention to dietary requirements and food service procedures. Overall, the experience was disappointing and fell well below expectations. Good customer service costs nothing, yet it was noticeably absent throughout our visit. Based on this experience, I would not return and would not recommend the restaurant to others. This reads as firm, credible, and more likely to be taken seriously by both management and potential customers.

2 months ago · via Google

We’ve eaten here five times now and keep coming back. The hotel itself is a little dated in places, but it’s a grand building with plenty of character. The restaurant is excellent – proper roast dinners with all the trimmings, friendly and attentive staff, and a really relaxed atmosphere. We particularly appreciated the staff bringing our child’s meal out first so it could cool down before we ate. It’s those thoughtful touches that make the difference. Great food, great service and good value. Honestly surprised it’s not busier. We’ll certainly be returning. ⭐⭐⭐⭐⭐

a month ago · via Google