The Magnum Hotel, Sunderland City, Sure Collection by Best Western

I stayed at the Magnum Hotel in Sunderland during Radio 1’s Big Weekend. I paid around £45 for the night, so I arrived expecting a basic value hotel — but I was completely wrong. From the moment I walked in, the welcome was warm and genuinely friendly, and I was even given my room two hours before check‑in. The room was spotless, spacious, and well‑equipped, and the bathroom was immaculate. Every time we left and returned, the staff were consistently brilliant. And the beds… easily the most comfortable I’ve ever slept in. I normally wake at 6am; I slept until 9. Breakfast was included and genuinely delicious, with service that was once again exceptional. I’ve stayed in everything from budget hotels to high‑end properties. While the rooms here aren’t trying to be five‑star, the service, cleanliness, and overall experience absolutely are. I’ll definitely be back.

2 months ago · via Google

I was in the hotel for 4 days 3 night.Helen at the front desk provided exceptional hospitality during my stay. From the moment I arrived, she was warm, welcoming, and highly professional. She handled check-in smoothly, answered all my questions with patience, and went out of her way to make sure I felt comfortable and well taken care of. Her positive attitude and genuine care truly made a difference and set a great tone for my stay. Helen is a real asset to the hotel, and her excellent service did not go unnoticed.

4 months ago · via Google

I suspect this hotel used to be a Premier Inn, given the familiar decor and color scheme. The staff here are the absolute highlight; they are extremely friendly, work incredibly hard, and the cleaning team was very helpful. I’ve only rated the service 3 stars because of the breakfast provided, which is a management choice and absolutely not a reflection on the wonderful staff. The location leaves a lot to be desired. The immediate area feels very run-down, and the boarded-up pub next door is quite an eyesore. There aren't many local food options aside from a nearby Sainsbury's. I believe the hotel offers some evening snacks, though we didn't try them. On the plus side, there is a gym right across the street, which is really convenient. Overall, it’s a decent stay. The rooms are fairly average, but the beds are super comfortable and the staff are fantastic.

6 months ago · via Google

Lisa the Manager and Lindsay were absolutely amazing, one of my family has a gluten allergy and they couldn't have done anymore to ensure she was well fed. All the staff were great.

2 months ago · via Google