Grand Hotel Swansea

⭐⭐⭐⭐⭐ Fantastic service and a great stay. I arrived at the hotel and was immediately made to feel welcome by Eleanor. She was incredibly helpful, friendly, and went above and beyond to make sure my stay was comfortable. As I was working night shifts, she kindly arranged for me to move to a quieter room so I could get the rest I needed during the day. Eleanor was attentive throughout my stay and genuinely cared about making sure everything was right. Her customer service was excellent, and she is a real credit to the hotel. Thank you for making my stay so much easier — I really appreciate everything you did. I would highly recommend this hotel and especially the outstanding service from Eleanor.

4 weeks ago · via Google

What an absolute gem of a hotel. Me and my partner stayed here just for a night and it felt like a week. Hotel is super clean, food is amazing and staff are equally as brilliant. Massive kudos to the lovely women at reception who upgraded us. And and even bigger kudos to Stuart at front of house. Nothing was too much to ask and he looked after us so well with our 2 meals we had in the restaurant. (SUNDAY LUNCH WAS THE BEST IVE HAD) Boss, if you are reading this, give that man a pay rise. I have been doing hospitality myself for 15 years and never have i ever, seen someone with so much passion and drive for a hospitable job. Fantastic, will definitely return.

2 months ago · via Google

I have to rate this place 5 stars, due to a woman on reception named victoria! She remembered me on my second visit to the place with my kids, she went above an beyond for me an my 2 little ones, very friendly an welcomoling an makes u feel right at home! I had also pre booked to go back in 2 weeks an asked if she could allocate me the same room i had for in 2 weeks an she did do that for me an my kids to be able to have a mice spacious room again! I cannot thank this lovely woman enough!

3 months ago · via Google

Visited for Father’s Day lunch, Great start seated and served straight away, This is where we went down hill … yorkshires …. Freezing Broccoli & fine beans … must of been out of the packet onto that board, no way that either had been cooked, Carrots could of done with another 5 mins too Pork… couldn’t have been any drier … non edible Chicken may of had a flash in the oven after being boiled. Everything was cleaned up, nobody returned too take our desert order, we sat there for 20/30 mins until someone came and checked Deserts were nice Went to pay the bill, but they’d added their own 10% tip onto the bill, I always leave a few quid on the table but not after that I’d not return, seen so many people going ott about the grands Sunday lunches but after today’s I’m struggling too see how Anyway 2/10 👎👎👎

a month ago · via Google