The Dolphin SA1 Hotel

I stayed at the Dolphin SA1 Hotel in Swansea for five nights and unfortunately found it neither clean nor particularly appealing. While there was no air conditioning, I can overlook that. However, the overall cleanliness was very disappointing. The bathroom mat had visible dirt and even toenails stuck to it, which was quite unpleasant. There were also hairs in the bathtub, and the bed smelled strongly of sweat and had visible stains. Behind the mattress, I even found used towels, which was honestly quite shocking and not something I would expect in any hotel. On the positive side, the staff were very friendly and helpful. They also respected my request not to have housekeeping, although someone did knock once. Otherwise, I was able to enjoy my privacy without interruptions. The sockets next to the bed, as advertised, were also not present, but that was a minor issue compared to everything else. Overall, the location was great, very central and easy to reach…but the condition of the room really affected the experience. You get what you pay for, but Cleaning should be a Standard.

a month ago · via Google

Stayed here one night for a concert. A clean, lovely, warm room. Great water pressure on the shower. The staff are so friendly too. There's a lil cafe on the ground floor that does breakfast, while I didn't have anything it seems nice and popular. Location wise most main things are within walking distance like the train station, hotel, food/ drink places, general shops etc...you'd think being in the centre it would be noisy outside but it barely was, maybe I got lucky, but I had a good sleep. Decent for the price. Thanks for having me 💗 *IMPORTANT: They ask for an £100 deposit upon check in and if paying by card it needs to be a physical one, not Google pay or anything. This isn't me complaining as it's not an issue, just warning people who may not be aware when booking.

3 months ago · via Google

Basic, no-frills and good value. Clean, comfortable room and friendly, helpful staff. If you want a spa, gym and all the other bells & whistles, look elsewhere, but this is a solid value hotel with everything that you need without compromising cleanliness, comfort & safety. Great location for city centre, easy walk from the train station. Very quiet given how central it is.

4 months ago · via Google

DO NOT BOOK awful hotel with no aircon in rooms. They say you will have the 100 pound deposit automatically refunded but it’s been 2 weeks since my stay and no refund despite them saying it will only take a few days. When you call them they keep saying it’s a bank issue and won’t speak about the issue on the phone. They are scamming people of the deposit. The rooms are incredibly hot due no air con and window doesn’t open more than an inch.the man working Hotel reception mocks how hot it is upstairs but reception gets full aircon. Disgusting attitude from staff. There are loads of other good hotels in the area and I would definitely check them out over the dolphin.

3 weeks ago · via Google