ibis Swansea

I always stay here when I'm in Swansea. Great location for a stroll around the marina, about 20 minute walk to the city centre. The staff are always friendly and helpful. On this visit, Dean was on the first evening I was there and he was a great asset to the Ibis family, he was professional and engaged with customers extremely well. Oliver was also an ambassador for your Fabian Way hotel. He brought my meal to the table one night and checked if everything was OK. But, it was breakfast time that he was in his element. He cut some quality bread for me and he was checking the selection of food and making sure nothing had run out. I think he enjoys his job and it certainly shows. The lady with dark hair on reception was a great help when I had to stay an unexpected extra 2 nights ( car trouble, not budgeted for). She tried to find me a good deal, silly old me chose to stay at a different hotel in the centre, to save £30 over the 2 extra nights. Worse thing i ever did. Room is grubby, breakfast selection not a patch on the Ibis. That taught me a lesson. I plan to come back to swansea in July. I'm definitely staying at the Ibis fabian way.

2 months ago · via Google

It’s only I can see nice staff here workers and helpful in this hotel Maria and Oliver ! This workers deserve to be management! How they helpfully treat customers thanks guys ! 🙏MANAGER KATIE and DAN not friendly at all !!!! even trying to tell about guests making trouble in this hotel making noises and druggies people leave here Saturday night they was all kicking off 03:00 in morning fighting shouting 134 and 133 rooms next door to me ! I saw all of them drugged then I go to receptionist woman was there she was shaking and scare co much we call police together and 1 hour later police arrived and arrested people whom leaves in 134 room ! Next day try to explain to this situation to GENERAL MANAGER Kate and DAN reception boy ! who works reception they don’t want a know about at all ! And they told me shut up we will sort !!! very well management telling people shut it and not care about this hotel and how she gets paid for what from ibis hotel I have no idea really !!! Shirt hair woman she worked every night night shift in reception ! Even her not in reception they go back room to seat down relax not to work if you go out smoking can’t enter hotel door is locked front I waited 20 min to receptionist woman to open door of hotel omg 😨!nobody works this hotel not knowing to jobs really terrible but and of the day they get paid from IBIS HOTEL !!customers services how to talk with customers it’s a shame !!!AREA MANAGER need attention about management and this staff ASAP THIS PROPLE not care about nothing and of the day they get paid for nothing they don’t know or not being trained for hotel staffs and management this people looks like !!!Swansea IBIS down very down ASAP NEED CHANGE MANAGEMENT AND STAFF 👎🏼👎🏼👎🏼👎🏼👎🏼

2 months ago · via Google

Came on the 18th sunday left on the 19th . Noise coming from another room early hours mon morning bom bom bom from rarly hours didnt get much sleep my dog is nervous so hes barking reported it in the morning to reception . they had turned it down but you could still hear it at 10am loverly lady on reception offerd us a refund . When We were having our Breakfast a young man walked up to the entrance doors and spat on the floor disgusting. On the wall left side of bed there were like blood marks on there Room 220 We also found out that some rooms are paid for by the council for homeless but mostly single men from what i noticed going in and out

2 months ago · via Google

Although the staff here were very friendly and helpful the facilities themselves were not up to standard. Our room was very run down looking and also had some very suspicious stains on the walls and ceiling and on the carpet. We had the continental breakfast which was very disappointing as the bread and pastries were very stale and the selections of food was very limited with just ham, cheddar cheese and Brie available at £8.50 each we thought this was very expensive for what we got. We will not be returning next year

2 months ago · via Google