Harte and Garter Hotel and Spa

Booked a superior room here a week ago. When I arrived I noticed the poor decor and frayed carpet not to mention filthy lift doors with dents. I went to reception which is a bit of a dump with a table. I was given the keys to my room and it was not the one I booked. It was in total disrepair and dirty. The carpet were dirty and frayed. The bathroom grouting fifthly and in disrepair . The whole room shocking. I went down to reception and I explained. I was told to contact booking.com. No interest what so ever in the issues. I asked for a refund and was told to contact booking .com which I tried to do without success until early evening. It took them two and a half days to respond blaming everyone else. They blamed the hotel and the hotel blamed them They are refusing a refund saying it’s not down to them it’s up to the hotel who are also refusing a refund. The bottom line is who ever takes your money has to issue a refund and in this case booking.com. This hotel used to be greta until it was sold in 2024 by the crown estate. It is used as a cash cow with total contempt for customers in its or

2 weeks ago · via Google

Great hotel overall, comfy bed, TV is functional with more channels than a premier inn! The air con didn't work in our room but we were provided 2 fans instead which did the job, and when I mentioned the air con to the gentleman at the reception desk, he immediately jumped on his computer to try and swap our rooms! We stayed 2 nights and they came in and made the bed for us while we were out, a shame to not have a functioning bar or restaurant but it seems to be being rebuilt, we didn't really see any staff but the ones we did were kind, and had the added bonus of being the hotel of choice for our special weekend away for me to ask my partner to be my wife. Thank you harte and garter! Im sure the place will be even better when its totally finished, PS the rooms are HUGE

3 weeks ago · via Google

I was pleased to find such a charming and affordable room right across the street from Windsor Castle. This hotel is clearly a bit more rundown than in its heyday but my “cozy” room was perfectly nice. Unfortunately, the lift was out of service and my room was up 3 flights of stairs, but I need the exercise anyway. I was happy to have an electric tea pot in my room and was very comfortable during my stay.

4 months ago · via Google

For the price we paid I was very underwhelmed with the room. The bathroom was very dark as half of the lights didnt work, the walls need a fresh lick of paint, the furniture is tired and there was a huge stain on the carpet by the bed. Staff were friendly and helpful (though didn't get back to me on the broken lights). £44 for a takeaway breakfast too? No thanks. The website overstates the grandiosity and location of the hotel, unfortunately. Will not be returning. Overpriced for what it is.

3 weeks ago · via Google