The Waterhead Inn

Booked directly, tried to cancel weeks in advance - no response, then falsely marked as “checked in”. Booked this hotel directly through their own website over two months in advance. I contacted them to cancel more than three weeks before my stay — well within any reasonable cancellation window. • Called the hotel directly and was redirected to a central reservations line, which claimed my booking was made via Expedia and that they couldn’t process the cancellation. I did not book through Expedia. • Called Expedia regardless, but without an Expedia reference number (because there isn’t one), they had no record of my booking and couldn’t help. • Emailed the hotel multiple times, well ahead of the reservation. No reply. • Used their website live chat. No reply. • Called again. Still no resolution. Despite every attempt to cancel in good time and through every channel they offer, I’ve now received an automated email stating I “checked in” — which is false. I never checked in. I’d be cautious booking directly with this property: if you need to change or cancel, be prepared for no one to actually respond, and for the hotel’s own systems to generate inaccurate records afterward.

3 weeks ago · via Google

Previously been and enjoyed food and drink. Arrived today and noticed the parking signs. How can paying food and drink guests be asked to pay £5 to park, never been anywhere else where need to park in a pub to eat and drink. I understand people take advantage of parking but surely if eating and drinking you shouldn’t pay. Left after 4-5 mins so certainly better not be receiving a parking ticket

a month ago · via Google

We popped in for a meal during an evening, in half term, when we got stuck in Ambleside due to traffic. I rarely write poor reviews, but we didn't really enjoy this one. The pros...my husband enjoyed his steak and the waitress who dealt with the problems was friendly and professional. The cons... other staff seemed harassed and a less approachable. We ordered three meals and were warned of a half hour wait. No problem, we thought. About 45 minutes later, one meal came. The others had gone missing and, as it turned out, had gone to another table. This was eventually (and politely) rectified, but the meals that my son and I were given weren't very good. It wasn't even particularly busy, but it all felt a bit disorganised and chaotic. We just ate what we could and left as we were well beyond our son's bedtime by the time he had eaten some of his food. All in all, not a brilliant experience and I don't think we will be back when there are so many other places close by.

2 months ago · via Google

Our room was in the Lake House which is actually located behind the inn and restaurant up on a hill. Parking is tight and the walk up is steep. The room was very nice and the decor in both locations is beautiful. We were also fortunate that the room had a fan since the heat was in the upper 80's. Staff was very kind and efficient and rooms were clean and economical. Breakfast was actually quite good and well organized.

2 months ago · via Google