The Coal Exchange Hotel

My wife and I recently stayed at The Coal Exchange in Cardiff, we stayed in room 23 and we had a truly wonderful experience. As my wife is disabled, we greatly appreciated the care, attention, and kindness shown to us throughout our stay. A special mention must go to Luke, who went above and beyond to make us feel welcome. His friendliness, professionalism, and genuine enthusiasm made our visit even more memorable. We were fascinated by the rich history of the building, and Luke took the time to tell us about the Coal Exchange’s past, the surrounding area, and the incredible architecture both inside and outside the building. Learning about the magnificent main hall where trading once took place was particularly interesting and gave us a real appreciation for this unique and historic venue. The Coal Exchange is an amazing and beautiful place, full of character and heritage. Combined with the outstanding service we received, it made for a stay that we will remember for a long time. Without a doubt, we will be returning in the future, and we will certainly be recommending The Coal Exchange to our friends and family. Thank you to Luke and all the staff for making our visit so special. Sorry we couldn’t thank everyone personally but a big thank you all from Sue and Gareth Connor

2 months ago · via Google

Read some bad recent reviews on google and was worried but me and my small daughter had a lovely time. I will say after staying here that these reviews are very glass half empty, if youre on top of wardrobes running your finger along for dust like four in a bed and taking close up pictures of carpets you may not enjoy and tbh, are being a little ridiculous. I paid £72 for a double room breakfast included. The breakfast for us both was worth £20 at least, the building is old with lots of high ceilings and rooms are very grand. I dont know what you expect, there will be a little dust! The building is beautiful, quirky and decorated smart. They've done an excellent job restoring while keeping character, my daughter loved the building and its quirks. I would check if there is an event on before booking with a child, we found ourselves with a dance troop practicing a routine outside our room in the evening ha, but everyone was nice about the situation and the night service gent went above and beyond changing room for us immediately and we were very happy. Daughter (and my injured back) loved the jacuzzi or 'jet bath' as we called it all night. Breakfast was brilliant, like an old school full English/continental buffet setup which we were happy to see as tbh you dont really see them anymore. All in all lovely place and staff were fantastic, I feel we underpaid which is always a nice feeling. We'll be back.

5 months ago · via Google

Hotel itself looks beautiful, very old, a little spooky! Our room was clean but not the best. The wallpaper was coming off the walls, the windows only open a tiny bit and room was hot but could not get the air con to work. It’s in a great place so you can have a walk around the bay, and we decided to come back early to take advantage of the hot tub bath. We followed all the instructions on the wall, it wouldn’t work, we got dressed and went to reception, the receptionist said there is a switch on the outside of the bathroom, so we went back to the room and searched everywhere, and couldn’t find the switch, so my partner returned back to reception where they said it is by your bed! So we looked all around the bed only to find the switch on the wall BEHIND the bedside table, literally had to force the table out to be able to get to the switch! Water was warm not hot! It’s quite expensive for a basic hotel, we won’t stay again unfortunately! The only bonus was the bed was comfy!

2 months ago · via Google

What an utterly awful experience. The hotel albeit located near the bay area is not in a safe neighbourhood. We arrive to the hotel at 2330 after dropping our stuff in the morning. The hotel insists on taking card details at reception despite the booking being paid, which is totally unacceptable in this day and age. I'm not sure it's even legal at this point. Get given the room key and eventually after being given unclear directions and working our way through the maze of an ancient hotel get to an incredibly overheated room that is already occupied by someone else's stuff. Good thing there was no one in there! We head through the labyrinth back to reception and wait for fifteen minutes to be found a new room. We get to the new room which is next door to the old one, roasting, AC not working, no fan. I've already asked the receptionist about the AC, and they have said that it's not working but rooms have fans. They don't. Furthermore, the bathroom has a shower with no curtain of any kind so the entire bathroom gets soaked. Really cannot recommend this place at all. We struggled to find a hotel as it was such a busy weekend for events in Cardiff, but there is no point in this. Would have been better to stay in Newport or elsewhere. Avoid!

a month ago · via Google