Cineworld Chesterfield

Visited on the 22nd Feb for a girlguiding event, we arrived late and in a tizz! The manager working could not have been more kind and helpful, he found what screen we were meant to be in and got us served quickly for a drink etc. the cinema is nice and clean and plenty of staff around to assist. Lots of boosters available for small children. Parking is good as well, always manage to get a space. Only minor improvement that could be made is that I don’t find the seats as comfortable as other Cineworlds, they seem to slope back more, especially when it’s a little child.

· via Google

On Friday 26th June 2026, I booked tickets for toy story using the Google search engine for chesterfield tickets however it took me through to Sheffield without informing me and I was refused entry at chesterfield as the tickets had been booked for Sheffield. The kind staff on entry asked me to buy more tickets for chesterfield stating this happens all the time and I would be able to get a refund through customer services. The initial tickets I had booked were for £18 for a family ticket which I would appreciate a refund for. The family ticket at chesterfield was considerably more expensive at £32.80 which was unexpected. I have contacted Cineworld Sheffield and after waiting a few weeks, I have just been informed that the money will not be refunded or even issued a voucher as stated in terms and conditions This is a shocking customer service especially after having been advised by the staff at chesterfield to buy a new ticket and that the refund would be issued as happens quite often.

· via Google

Today we visited this movie theatre for the first time to watch the movie - DOG Man. The kids were very happy. It's very convenient that you can buy a snack and drinks on the spot, and there are also toilets. The movie theatre was clean and quite enough people. I was with the kids and we had a great time. I will definitely come back again.

· via Google

We went to see the film Michael today & it's the 1st time we've been for years, due to people previously using phones during the film or making noise or their feet pushing your seat from behind. The cinema was very clean, the young lady who was doing the online booking and tickets was excellent,the price for tickets are good.The film was amazing & the seats comfortable, but yet again someone had to keep getting their phone out scrolling while the film was on & the brightness in your peripheral vision distracting. It would not stop us from going again, but put your phone away, there are plenty of messages on the screen to do so.

· via Google